Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Own the stability, governance, and continuous improvement of SAP Supply Chain, Asset, and Operations capabilities globally.
Lead Application Management Services (AMS) governance, including service performance, KPIs, SLAs, and provider oversight.
Ensure production readiness for critical SAP-enabled business processes, projects, releases, and changes.
Partner with Business Process Owners, Capability Leads, technical teams, and external service providers.
Convert operational challenges into measurable service improvements and promote a culture of operational excellence
You bring 8 or more years of experience in SAP functional consulting, application management, or Enterprise Resource Planning operations, with a robust track record in IT service delivery.
You have deep functional expertise in one or more of the following SAP capability areas: Materials Management, Production Planning, Plant Maintenance, Quality Management, Warehouse Management or Extended Warehouse Management, or Procurement and Supplier Management.
You have hands-on experience governing Application Management Services vendor performance, including service reviews,



Key Performance Indicator tracking, and corrective action management.
You are experienced in incident, problem, change, and release management within complex, integrated SAP environments, and you understand how to assess business impact and drive timely resolution.
You are skilled at building effective partnerships with Business Process Owners, technical teams, and external service providers, and you communicate complex operational topics clearly to diverse stakeholders.
You hold, or are working toward, relevant certifications such as an SAP Functional Certification, IT Infrastructure Library Foundation or IT Infrastructure Library 4, or a recognized Agile or Service Management qualification.
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging those impacts millions and empowers everyone to work their magic and champion human progress!

📌 Technology Services Team Leader (Bengaluru)
🏢 Merck Group
📍 Bengaluru