Account Management, Client Relations, Client Retention, Customer Experience, Customer Success, Real Estate
Portfolio Manager
C$30,000–C$36,000 Annually | Full-Time | Remote | Eastern Time Hours
Royal York Property Management is hiring a Portfolio Manager to manage a portfolio of existing clients, properties, and active service files.
You will keep clients informed, monitor rent and account activity, coordinate property services, resolve problems, renew agreements, and protect client relationships.
Direct property-management experience is preferred but not required. Candidates with strong experience in account management, portfolio management, client success, relationship management, sales, or service operations are encouraged to apply.
Manage multiple client accounts, properties, and active service files.
Monitor rent collection and follow up on overdue balances.
Investigate account discrepancies and coordinate corrections with the accounting team.
Handle owner and tenant complaints, urgent issues, and service escalations.
Identify dissatisfied or at-risk clients and take action to prevent avoidable cancellations.
Maintain accurate CRM notes, documents, tasks, deadlines, and follow-ups.
Identify stalled files and escalate financial, legal, or service risks when necessary.
Three or more years of experience in account management, portfolio management, property management, client success, relationship management, sales, or service operations.
Experience managing multiple clients, accounts, properties, claims, cases, or active files simultaneously.
Experience with client retention, renewals, objection handling, negotiation,



account growth, or consultative sales.
Experience monitoring rent, invoices, recurring payments, accounts receivable, or overdue balances.
Confidence reviewing account activity, statements, expenses, and supporting documents.
Strong client communication and experience handling complaints or escalations.
Experience using a CRM, ticketing system, property-management platform, or workflow-management system.
Strong judgment when managing deadlines, financial concerns, sensitive information, and client expectations.
Excellent written and spoken English.
Reliable internet, backup connectivity or power, a suitable computer, and a professional setting for calls.
Experience in property management, leasing, real estate operations, housing, facilities, insurance, financial services, SaaS, telecommunications, managed services, or another recurring-service industry will be considered.
Success means maintaining an organized portfolio, communicating proactively, collecting rent promptly, reviewing property accounts accurately, resolving service issues, securing renewals, protecting client relationships, and supporting portfolio growth.
You know how to protect a relationship without making promises, offering discounts, or bypassing procedures simply to satisfy a client.
Compensation
The annual compensation range is C$30,000–C$36,000 , based on relevant experience, qualifications, and demonstrated ability.
If your background aligns with the position, you will receive an email with a link to complete a short pre-recorded video interview within 24–48 hours of applying.

📌 Portfolio Management Director (Chennai)
🏢 Royal York Property Management
📍 Chennai