Location: Bangalore
Experience: 16–18 Years
Band: BPO 6
Salary: Up to ₹20 LPA
Process: Recruitment Process Outsourcing (RPO)
Work Mode: To be confirmed

Job Overview

We are looking for an experienced RPO Delivery Lead – Talent Acquisition to lead and manage large-scale global recruitment delivery operations. The ideal candidate should have strong experience in end-to-end Recruitment Process Outsourcing (RPO), client management, delivery leadership, workforce planning, and operational excellence.

The candidate will be responsible for managing global talent acquisition operations, driving recruitment transformation, ensuring SLA/KPI achievement, and building strong relationships with international stakeholders.

Key Responsibilities

1. Delivery & Operations Management

- Lead end-to-end RPO delivery operations across global client engagements.

- Manage recruitment delivery performance, productivity, quality, and service-level agreements (SLAs).

- Establish effective governance frameworks and ensure operational excellence.

- Drive process standardization and continuous improvement initiatives.

2. Client & Stakeholder Management

- Act as the primary point of contact for client stakeholders.

- Build and maintain strong relationships with senior management and global clients.

- Conduct business reviews, performance reviews, and governance meetings.

- Identify opportunities to improve customer satisfaction and service delivery.

3. Team & People Management

- Lead and manage large, multi-location recruitment delivery teams.

- Oversee workforce planning, resource allocation, staffing, and succession planning.





- Develop team capabilities through coaching, mentoring, and performance management.

- Ensure timely onboarding and training of recruitment teams.

4. Transformation & Process Improvement

- Drive RPO transformation, process optimization, and digital recruitment initiatives.

- Leverage automation, analytics, Artificial Intelligence (AI), and Robotic Process Automation (RPA).

- Identify opportunities to improve recruitment efficiency, quality, and cost-effectiveness.

- Support technology adoption and modernization of recruitment processes.

5. Financial & Business Management

- Manage account-level financial performance, revenue, margins, and profitability.

- Drive productivity improvements and cost optimization.

- Identify opportunities for business growth, account expansion, and additional service offerings.

6. Governance & Compliance

- Ensure adherence to contractual obligations, SLAs, KPIs, and internal policies.

- Manage operational risks, audits, compliance, and data privacy requirements.

- Maintain effective reporting and performance management frameworks.

Required Skills & Experience

- 16–18 years of overall experience in HR Outsourcing (HRO), RPO, HR Shared Services, or Global Business Services.





- Strong and mandatory end-to-end RPO delivery experience.

- Minimum 4+ years of experience in a managerial or senior leadership role.

- Extensive experience in global recruitment delivery and talent acquisition operations.

- Solid client relationship and stakeholder management skills.

- Experience managing large-scale, multi-location teams.

- Knowledge of recruitment transformation, process improvement, and operational excellence.

- Exposure to HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ServiceNow.

- Understanding of AI, automation, analytics, and RPA in HR operations.

- Strong business communication, presentation, negotiation, and leadership skills.

- HR Analytics, Data Analytics, AI, Automation, or RPA certifications are preferred.

Preferred Technical Skills

- Global HR and HCM platforms.

- Recruitment analytics and reporting.

- Process standardization and business process re-engineering.

- Automation and cognitive operations.

- Workforce planning and talent management.

- SLA/KPI management and service delivery governance.

Eligibility Criteria

- Overall Experience: 16–18 years.

- Relevant Experience: End-to-end RPO experience is mandatory.

- Managerial Experience: Minimum 4+ years.

- German Language: Not mandatory.

- Band: BPO 6.

Important Information

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth (DOB) are required for candidate profile creation through the recruitment process.

Interested candidates with strong global RPO delivery and leadership experience are encouraged to apply.

📌 RPO Delivery Lead - Talent Acquisition (Bengaluru)
🏢 Gratitude
📍 Bengaluru