• Strong service delivery and IT service management capability, including practical application of ITIL practices.
• Deep knowledge of enterprise IT services and the ability to manage complex services across multiple technology domains, locations, cultures and supplier boundaries.
• Solid business and commercial awareness, with the ability to balance service quality, risk, consumption, cost and customer outcomes.
• Excellent analytical skills, with the ability to convert operational data, employee experience feedback and satisfaction trends into clear insights, service narratives and prioritised actions.
• Excellent stakeholder engagement, facilitation, negotiation, influence management and executive communication skills.
• Excellent written communication, documentation, governance reporting and presentation skills.
• Ability to lead complex escalations, rapidly appraise situations,



coordinate stakeholders and drive resolution.
• Proven ability to develop and execute service improvement plans through to measurable closure.
• Ability to manage multiple priorities with strong attention to detail, sound judgement and an outcome-focused approach.
• Comfortable working through ambiguity, competing priorities and cross-functional dependencies.
• Working knowledge of AI/ML platforms and cloud environments such as Azure, AWS or GCP.
• Understanding of incident, problem, change, service level, continuity, capacity, supplier and risk management.
• Ability to identify and shape new service initiatives or projects based on stakeholder and business needs.

📌 Service Delivery Manager: AI Platforms (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru