AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.

AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.

As a Customer Success Manager at Observe.AI, you will help create a world-class customer experience for our customers, which in turn will make them raving fans of the product. Through your expertise and experience, you will help drive a 'customer first' mindset with every customer interaction. You will be handling the SMB and MM segment customers, concentrating on product adoption, renewal, customer advocacy, and creating growth opportunities
Driving process change and product adoption through change management, training and enablement, project management, and executive relationships
Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior




Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
Confidently working in an ambiguous environment- we are a fast-moving startup!
Providing key contributions to help grow and scale our Customer Success organization.

At least 4+ years of experience owning clients in a CSM capacity for a SaaS solution, with proof of value add
Eager to learn, try current things, and take calculated risks for great impact, reward, and fulfillment!
Data-driven, process-oriented individual who can point to ways you've upleveled the product/process and people in your professional experience past.

Excellent medical insurance options and free online doctor consultations
Generous holidays (National and Festive), recognition, and parental leave policies
Learning & Development fund to support your continuous learning journey and professional development
Flexible benefit plans for tax exemptions (i.e. Our Commitment to Inclusion and Belonging

Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals.

📌 Customer Success Manager - maternity cover (Bengaluru)
🏢 observe.ai
📍 Bengaluru