BrightCHAMPS is a global live-learning edtech platform helping children aged 6–16 master future-ready skills like coding, financial literacy, robotics, and communication. Operating across 30+ countries in 12+ languages, we're a fast-scaling, mission-driven organization built on a 'Championship Mindset' — collaborating like a team, moving fast, and staying focused on real impact for the next generation of learners.

BrightCHAMPS is looking for energetic and customer-focused professionals to join our Customer Support Operations team. As a Customer Support Associate Voice Process, you will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a seamless customer experience through inbound and outbound voice support. Handle inbound and outbound customer calls professionally and efficiently.
Resolve customer queries, complaints,



and escalations with empathy and accuracy.
Provide information regarding products, services, payments, schedules, and processes.
Maintain high customer satisfaction and service quality standards.
Accurately update CRM systems and maintain customer records.
Meet daily productivity, quality, and performance metrics.

Excellent verbal communication skills in English.
Willingness to work in night shift
Basic computer knowledge and familiarity with CRM tools.
Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
Prior experience in customer support/voice process/BPO is preferred.
Freshers with robust communication skills can also apply.

📌 Customer Service Expert - Nights - English (Bengaluru)
🏢 BrightChamps
📍 Bengaluru