We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

Join us as an Inside Account Manager in Bengaluru and help us do what we do best: propelling business forward. The team isdriving the business from our existing customers throughrevenue growth targets, while managing a pipeline of targeted renewal accounts and identifying potential upsell opportunities in our customer base and over time cross-sells.

Inside Sales Account Manager will work for our Digital Experience line of products, focusing on ShareFile. This role involves managing customer relationships, understanding their needs, and driving sales growth. The ideal candidate will have a proven track record in software sales, particularly in the US market, and will be motivated to exceed sales quotas.

Account Management: Take ownership and accountability for ensuring customer retention and growth within the assigned book of business. Manage and grow a portfolio of over 1000 existing accounts.

Relationship Management: Develop and maintain strong relationships with key stakeholders in high-priority accounts. Ensure multiple connections are established per account from various departments and roles to enable deeper account penetration with Progress products like ShareFile.

Understand primary use cases, utilization patterns, and map out basic renewal requirements well in advance for each account. Retention Rate: Achieve a retention rate greater than 90% in terms of the number of accounts and, more importantly, the value of accounts.

Long-term Relationships: Focus on identifying and executing revenue expansion opportunities within assigned accounts through distinct upsell and cross-sell motions. Pipeline Management: Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.

Attention to Detail:



Ensure meticulous attention to detail in all aspects of account management, from understanding customer needs to executing sales strategies.

Volume/Velocity Business: Each account manager will need to transact with over 1000 accounts every year, maintaining high efficiency and effectiveness in managing a large volume of accounts.

CRM Utilization: Utilize CRM software to track client interactions and manage account activities.

Metrics Analysis: Analyze account metrics and generate insights for growth strategies, with a solid emphasis on understanding and leveraging utilization patterns.

Prepare and present reports on account status and performance.

Automation: Work with cross-functional teams to ensure as much of the business is auto-billed to ensure the manual efforts are spent on value-added activities

Bachelor's degree in business administration, Sales, Marketing, or a related field. An MBA is a plus.

Experience: Minimum 2 years of technical software product sales experience in the US market. Proven experience in account management, preferably managing a large portfolio of accounts.

Strong organizational and time management abilities. Proficiency in CRM software and MS Office, particularly Excel. Strong sales and negotiation skills. Analytical mindset with the ability to forecast and track key account metrics.

Compensation

If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a outstanding company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:

Employee Stock Purchase Plan Enrollment

30 days of earned leave

- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity, and paternity leave
- Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
- Professional development reimbursement

📌 Sales and Customer Account Manager (Bengaluru)
🏢 PROGRESS SOFTWARE
📍 Bengaluru