We are looking for a QA Manager to lead a team of 6, overseeing the quality of our internal Loan Sanctioning (LSP) and Management Systems (LMS). You will transition the team from a manual 'gatekeeper' model to an automated 'enabler' model. Your success will be measured by the successful decoupling of releases through mocking, the maturity of our automation framework, and the eventual transition of automation ownership to the development squads.

Responsibilities

Functional Excellence (Manual & Release)

Act as the final authority for Web and Mobile releases, ensuring zero-defect leakage for critical Fintech flows (KYC, Disbursement, Repayments).

Maintain comprehensive test suites for the internal LMS/LSP to ensure compliance and audit readiness.

Technical Leadership (Automation & Tooling)

Architect a scalable automation suite that supports high-frequency deployments.

Implement mocking strategies for 3rd party banking APIs and bureaus to ensure reliable, isolated testing environments.

People & Process Management

Manage, mentor, and upskill a team of 6 QA Engineers.

Optimize the 'Definition of Ready' (DoR)



and 'Definition of Done' (DoD) to include automated gates.

Strategic Mandate (Shift-Left & Automation Evolution)

Scale automation coverage across Web, Mobile, and API from 20% to 80%+

Drive engineering initiatives: External Dependency Mocking, Service Virtualization, and Test Data Management

Eliminate CI/CD bottlenecks and improve release efficiency

Implement shift-left strategy by embedding test automation into development sprints

Transition test ownership to engineering while QA focuses on exploratory testing and quality governance

Qualifications

- 8–12 Years in Software Quality Engineering (minimum 3 years in a leadership/management role). B2C and app testing
- Strong hands-on experience in Java/Python, Selenium/Playwright, Appium, and REST Assured. Prior experience in Fintech (Lending/LMS/LSP) is a significant advantage.
- A 'Product-first' engineering approach; someone who views QA as a distributed responsibility rather than a siloed department.

📌 KYC Quality Assurance Manager (Bengaluru)
🏢 Refyne India
📍 Bengaluru