Hiring: Customer Relationship Officer (CRO)Company: Kataria Business Insurance Consultancy

Job Location: Chennai, Tamil Nadu

Department: Customer Relationship & Business Development

Position: Customer Relationship Officer (CRO)

Employment Type: Full-Time

Experience: 1–3 Years (Freshers with valuable communication skills can also apply)

Job DescriptionKataria Business Insurance Consultancy is looking for dynamic, customer-oriented and result-driven Customer Relationship Officers (CROs) for the Chennai region.

The candidate will be responsible for managing relationships with jewellery retailers, understanding their insurance requirements, providing insurance-related assistance, coordinating with insurance companies and ensuring excellent customer service.

The ideal candidate should have good communication, relationship-building and coordination skills, along with an interest in the insurance and financial services industry.

- Key Responsibilities / Job RoleDevelop and maintain strong relationships with jewellery shop owners and existing clients across Chennai.
- Visit jewellery stores and understand their business insurance requirements.
- Explain jewellery insurance products, coverage benefits and policy features to prospective customers.
- Coordinate with insurance companies for quotations, policy issuance, renewals and endorsements.
- Assist clients with insurance documentation and policy-related queries.
- Maintain regular follow-ups with existing and prospective customers.
- Identify new business opportunities and generate quality leads.




- Coordinate with the internal sales and operations teams for smooth customer servicing.
- Assist customers during claim-related processes by coordinating with the respective insurance companies.
- Maintain customer databases, visit reports and daily activity reports.
- Ensure customer satisfaction and build long-term business relationships.
- Eligibility & Skills RequiredGraduate in any stream.
- Good communication skills in English, Tamil and Hindi.
- Strong interpersonal and relationship management skills.
- Basic knowledge of MS Excel, Word and email communication.
- Willingness to travel and visit jewellery stores across Chennai.
- Customer-focused attitude with good negotiation and follow-up skills.
- Experience in insurance, banking, financial services or sales will be an added advantage.
- Preferred ExperienceInsurance Sales / Insurance Operations
- Banking & Financial Services
- Customer Relationship Management
- Jewellery Industry
- B2B Sales and Client Servicing
- What We OfferAttractive Salary + Performance-Based Incentives.
- Opportunity to work in the Business Insurance Industry.
- Professional growth and learning opportunities.
- Exposure to leading insurance companies and corporate clients.
- Career development in customer relationship management and business development.

Apply Now!

Interested candidates can apply through Apna.

Location: Chennai, Tamil Nadu

Company: Kataria Business Insurance Consultancy

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

- Commuter assistance
- Flexible schedule

Work Location: In person

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