Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

HR Contact-Alroy Lewis

International Voice Support

Job Responsibilities

- Handle calls from international customers.
- Understand customer problems and provide the right solution.
- Answer customer questions politely and professionally.
- Help customers with product, service, billing, or account-related queries.
- Record customer details and call information in the system.




- Escalate difficult issues to the concerned team.
- Maintain good call quality and customer satisfaction.
- Follow company rules and processes.

Skills Required

- Good spoken English.
- Valuable communication and listening skills.
- Basic computer knowledge.
- Positive attitude and good customer-handling skills.
- Ability to work in rotational shifts/night shifts.
- Freshers can apply.

Qualification

- Any degree or equivalent qualification.
- 10th,12th freshers are eligible
- Good English communication is required.
- International voice/customer support experience is an advantage.

Perks&Benefits;

- Two -way cab facilities(chargeable within FSL Boundary)
- Unlimited incentives based on performance

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Firstsource Solutions Limited

Unit-202, 2nd Floor, Block A, Brigade tech gardens

Brigade Properties Private Limited, Brookefields, Kundalahalli

Whitefield, Marathahalli, Bengaluru, Bengaluru Urban

Karnataka - 560037

29AAACI8904N1Z2

📌 International voice Support (Bengaluru)
🏢 Firstsource
📍 Bengaluru