Job Description

What you get to do in this role:

- Understand customers’ unique needs for our products, including defining and synthesizing user needs, pain points, use cases, and specific product opportunities.

- Build trusted relationships across PM, Design, Engineering, and Support so research is brought into roadmap conversations early.

- Serve as a strategic partner to Product Managers, Designers, and other cross-functional team members to influence product strategy and roadmaps through actionable insights and data.

- Influence product decisions by presenting evidence that reframes problems, shifts priorities, or changes scope.

- Triangulate quant, qual,



and telemetry data to formulate a strong perspective for the future state of the product and develop strategic and tactical insights with actionable recommendations.

- Translate complex research into explicit, compelling narratives tailored to audiences from designers to executives. Champion the strategic value of research with senior leaders to expand its role in product decisions.

- Use advanced AI skills to enhance the execution and analysis phases to move fast.

- Provide mentorship to other members of the team and champion the discipline across the organization.

📌 Staff UX Researcher, Tx Workflow (Bengaluru)
🏢 ServiceNow
📍 Bengaluru