What you need:
Solid SQL skills (must-have) and ability to analyse queries against customer data schemas.
Valuable exposure to Python and basic understanding of Linux.
Familiarity with APIs, GraphQL, and integrations using tools such as Postman or cURL.
Strong understanding of AI/LLMs, RAG concepts, and data modelling.
Robust troubleshooting, debugging and problem-solving skills, with a focus on identifying root causes.
Good communication, customer empathy and ownership, with the ability to work independently in a fast-paced startup setting.

What you would do:
Provide post-sales technical support, handling customer queries and technical issues through dedicated Slack channels.
Triage, prioritise and manage customer tickets using Pylon,



ensuring timely responses and follow-ups.
Troubleshoot SQL queries, data connectivity, permissions, API integrations and other platform-related issues.
Help customers configure Context Models, Evaluations, data models and other platform features.
Take end-to-end ownership of issues, coordinating with Product and Engineering teams to drive them to resolution.
Build solutions and automate workflows using AI, while documenting recurring issues and sharing customer feedback with internal teams.

Key note: We are not looking for production support folks.

📌 Technical Support Engineer 5 To 15 Yoe Ic Role Ai Powered Enterprise Analytics Platform High Growth Product Startup Bengaluru
🏢 Geektrust
📍 Bengaluru