Job Summary

Join us as a Customer Service Operations Credit Analyst

Responsibilities
Well look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
Specialising in Credit Operations, youll respond to queries from customers and stakeholders promptly within agreed timelines
This is a chance to build on your credit skills and experience in an engaging and rapid-paced workplace
We're offering this role at senior analyst level
As a Customer Service Operations Credit Analyst, youll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, youll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.
In addition, youll:
Review documentation including loan applications, disclosures, and credit evaluations




Authorise and investigate all credit operations transactions
Collect and analyse the required information from the customers and businesses
Review credit operations processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

To succeed in this role, youll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. Youll also have the ability to adapt to quick-paced environments and youll have effective organisation skills to deliver to deadlines.

Youll also need:
Customer service abilities along with customer and industry knowledge
An awareness of changes in trends, policies, and regulations
An understanding of our industry and its customers
Experience of managing stakeholder relationships

Hours

45

📌 Customer Service & Operations Credit Analyst Bengaluru
🏢 Natwest Digitalx
📍 Bengaluru