Job Summary

Join us as a Customer Service Operations Credit Analyst
Well look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
Youll be liaising with customers and businesses to accurately collect information in order to solve their queries
Youll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
We're offering this role at senior analyst level

Responsibilities

As a Customer Service Operations Credit Analyst, youll be responding to queries from customers promptly and tactfully within our SLAs. Were looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:




Authorising and investigating all transactions to our KPIs
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
Supporting with process training and knowledge sharing in the team

Skills

In order to excel in this role, youll have solid customer service abilities along with customer and industry knowledge. Youll also work well in a quick-paced environment and have positive organisational skills for delivering to deadlines.

Youll also demonstrate:
An awareness of changes in trends, policies and regulations
An understanding of our industry and its customers

Hours

45

📌 Customer Service & Operations Credit Analyst Bengaluru
🏢 Natwest Digitalx
📍 Bengaluru