Organization : Vivero International Pre-School and Child Care

Role Objective

The Parent Relationship Manager is responsible for building strong, trusting relationships with parents, ensuring excellent service delivery, supporting admissions, and acting as a key liaison between parents and the school.

Key Responsibilities
Act as the primary point of contact for parents and prospective parents
Handle admissions enquiries, school tours, follow-ups, and closures
Maintain positive parent engagement and address concerns promptly
Coordinate parent meetings, orientations, events, and feedback sessions
Ensure accurate documentation of admissions and parent communication
Support retention initiatives and enhance parent satisfaction
Collaborate closely with School Head, teachers, and admin teams
Manage databases, MIS reports, and CRM updates
Handle escalations with professionalism and empathy

Required Skills & Competencies




Solid communication and interpersonal skills
Parent-centric approach with problem-solving ability
Sales orientation with service mindset
Ability to multitask and work in a rapid-paced workplace
Proficiency in MS Office and CRM tools

Qualification & Experience
Graduate (mandatory)
Prior experience in admissions, customer relations, or front-office roles preferred
Experience in education / pre-school sector is an added advantage

Working Hours
8:00 AM - 4:30 PM (may vary during events / admissions peak)

Key Performance Indicators (KPIs)
Admissions conversion rate
Parent satisfaction and retention
Timely resolution of parent concerns
Accuracy in documentation and reporting

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Preschool Inside Sales Indiranagar Bengaluru
🏢 Vivero International Pre School E Child Care
📍 Bengaluru