Senior SAP Basis, S/4HANA & Cloud Technical Operations Lead

Company: VEGAH LLC

Location: India — Remote / Hybrid

Working Hours: US Central Time Business Hours (CST/CDT)

Employment Type: Full-Time

Experience: 6–10 Years Preferred

About the Opportunity

VEGAH is seeking a dynamic, forward-thinking, highly independent, and hands-on SAP technical professional with strong expertise in SAP Basis, S/4HANA, HANA, enterprise cloud environments, production operations, complex SAP landscapes, and technical transformations.

This position is designed for an individual who combines deep engineering expertise with technical leadership, proactive ownership, operational discipline, and a continuous-improvement mindset.

The ideal candidate is naturally curious, progressive in adopting up-to-date technologies, decisive under pressure, and capable of identifying and resolving problems without waiting for detailed instructions.

This is not a monitoring-only, ticket-routing, or coordination-only position. We expect a hands-on technical leader who takes initiative, demonstrates sound judgment, and drives technical activities through completion.

Core Technical Responsibilities

SAP Basis, S/4HANA & HANA

- Independently perform SAP Basis administration, diagnostics, and technical troubleshooting across SAP ECC, S/4HANA, NetWeaver, ABAP Platform, and HANA landscapes.
- Diagnose work-process failures, short dumps, background job failures, update terminations, RFC issues, connectivity failures, performance degradation, and system availability problems.
- Perform proactive system health assessments, preventive maintenance, housekeeping, capacity assessments, and performance investigations.
- Support SAP Fiori, Gateway, ICM, Web Dispatcher, SSL certificates, technical users, and application connectivity.
- Investigate HANA performance problems, expensive SQL, memory utilization, locks, and application/database bottlenecks.
- Coordinate remediation with authorized infrastructure, database, security, and application teams.

SAP Landscape Architecture, HA & Disaster Recovery

- Demonstrate hands-on involvement in designing, operating, or supporting complex multi-system SAP landscapes.
- Understand DEV, QA, pre-production, production, sandbox, and disaster recovery environments.
- Work with high-availability architectures, application-server redundancy, load balancing, SAP HANA System Replication, clustering concepts, and failover dependencies.
- Participate in HA/DR readiness assessments, recovery testing, failover drills, and post-recovery validations.
- Understand RPO, RTO, recovery sequencing, system dependencies, and business continuity considerations.
- Troubleshoot system availability and recovery incidents, including coordination across SAP, infrastructure, database, network, and application teams.
- Develop and maintain disaster recovery runbooks, recovery checklists, operational playbooks, and technical escalation procedures.
- Identify single points of failure, operational risks, capacity constraints, and opportunities to improve system resilience.

SAP Migrations, Conversions, Upgrades & Technical Transformations

- Demonstrate genuine hands-on involvement in SAP migrations, ECC-to-S/4HANA conversions, upgrades, system copies, and complex technical transformations.
- Work with SUM, DMO, SWPM, and relevant SAP lifecycle management tools.
- Participate in architecture assessments, technical planning, prerequisite checks, downtime optimization, cutover execution, troubleshooting, validation, and hypercare.
- Diagnose complex conversion, upgrade, transport, and migration failures.
- Coordinate across technical, infrastructure, functional, security, integration, and application teams.
- Identify risks early and develop preventive mitigation plans rather than waiting for problems to occur.

SAP Solution Manager, Cloud ALM & Enterprise ITSM

- Demonstrate practical experience with SAP Solution Manager, including monitoring, ChaRM, ITSM, or comparable lifecycle capabilities.
- Work with SAP Cloud ALM for health monitoring, exception monitoring, integration monitoring, job monitoring, alerting, and reporting.
- Manage incident, problem, change, and service-request processes through ServiceNow, Jira, SAP support platforms, or equivalent ITSM tools.
- Establish monitoring thresholds, escalation workflows, technical reporting, and operational dashboards.
- Own ticket prioritization, resolution coordination, SLA tracking, and recurring-problem elimination.
- Identify opportunities to automate monitoring, ticket classification, alert enrichment, and reporting.

Critical Incident & P1 Recovery Leadership

- Demonstrate proven experience personally resolving critical production incidents,



including P1 incidents restored within 30 minutes where the underlying fault and authorized recovery actions permitted.
- Independently take command of production incidents, assess business impact, isolate technical failures, and coordinate resolution.
- Initiate structured P1 investigation and escalation within 30 minutes of notification during agreed coverage hours.
- Demonstrate the ability to distinguish application, database, network, integration, and infrastructure-related failure domains.
- Lead incident bridges with technical specialists, stakeholders, and enterprise leadership.
- Implement approved recovery actions promptly, while respecting production access, change controls, and rollback procedures.
- Maintain clear incident communications, timelines, recovery checkpoints, and escalation updates.
- Conduct root-cause analysis, document lessons learned, and eliminate repeat incidents through corrective actions.
- Remain composed, decisive, and technically effective under high-pressure production conditions.

Candidates must be able to explain real P1 incidents they personally resolved, including incident timelines, diagnostic evidence, recovery decisions, business impact, and prevention measures.

Security, Integration, Data & Technical Administration

- Support SAP technical security, administrative access controls, identity integration, certificates, and SAP Security Notes.
- Understand SAP BTP, Cloud Connector, Fiori, Gateway, APIs, and enterprise integration dependencies.
- Troubleshoot technical interface failures and coordinate cross-system resolution.
- Support transport management, approved deployments, technical changes, and release validation.
- Monitor application performance, data growth, technical tables, storage utilization, and housekeeping requirements.
- Understand data archiving, partitioning, Native Storage Extension, and related technical data management concepts.
- Maintain solid operational awareness of the responsibilities and authorization boundaries across application, database, cloud, security, and infrastructure teams.

Operational Leadership, Autonomy & Accountability

We place significant emphasis on the candidate's work ethic, judgment, initiative, and leadership qualities.

The successful professional must demonstrate:

- Independent ownership: Work confidently with minimal supervision, identify next steps, and drive assigned responsibilities to completion.
- Proactive mindset: Anticipate operational risks, identify recurring patterns, and address concerns before they escalate.
- Forward thinking: Continuously assess opportunities to improve reliability, efficiency, scalability, and service quality.
- Bias for action: Take appropriate initiative rather than waiting for repeated instructions or reminders.
- Accountability: Own outcomes, communicate blockers early, and follow through on commitments.
- Positive attitude: Approach technical challenges constructively and maintain composure under pressure.
- Team orientation: Collaborate respectfully with engineers, functional consultants, stakeholders, and external providers.
- Sound technical judgment: Know when to act independently and when production safety, approvals, or specialist expertise require escalation.
- Adaptability: Learn current SAP technologies, cloud tools, automation techniques, and operational processes.
- Customer confidence: Communicate professionally with enterprise stakeholders and explain technical matters clearly.

Candidates who are comfortable only with reactive ticket processing or require continuous task-by-task direction will not be a strong fit for this role.

Team Development, Knowledge Management & Standardization

- Mentor, coach, and technically guide junior and mid-level SAP engineers.
- Conduct structured knowledge-transfer sessions, technical walkthroughs, and troubleshooting workshops.
- Develop and maintain Standard Operating Procedures (SOPs), operational runbooks, incident playbooks, troubleshooting guides, escalation matrices, and recovery checklists.
- Build reusable documentation for SAP Basis administration, monitoring, transports, upgrades, migrations, HA/DR, and common incident scenarios.
- Create structured onboarding materials and operational knowledge repositories.
- Standardize repeatable tasks and help establish consistent service quality.
- Encourage cross-training, knowledge sharing, and technical collaboration.




- Identify knowledge gaps and proactively recommend team training or process improvements.
- Provide technical guidance while remaining personally involved in complex troubleshooting and implementation.

Automation, Innovation & Continuous Improvement

- Identify repetitive SAP technical tasks suitable for automation.
- Implement practical improvements using Python, PowerShell, shell scripting, APIs, or approved enterprise automation tools.
- Develop automated monitoring checks, alert enrichment, reporting workflows, and standard diagnostic routines.
- Apply data-driven approaches to incident trend analysis, anomaly detection, and capacity planning.
- Collaborate with engineering and AI teams on intelligent operations and workflow automation.
- Build reusable operational automation assets with proper logging, testing, approvals, and rollback mechanisms.
- Continuously seek opportunities to reduce manual effort, improve recovery times, and increase operational reliability.

Required Qualifications

- 6–10 years of relevant SAP Basis and enterprise technical operations experience, with demonstrated depth in production systems.
- Strong hands-on SAP ECC, S/4HANA, NetWeaver, and HANA expertise.
- Proven experience participating in complex SAP migrations, conversions, upgrades, or major technical transformations.
- Exposure to complex SAP landscapes, high availability, and disaster recovery operations.
- Practical SAP Solution Manager and SAP Cloud ALM knowledge.
- Experience with enterprise incident, change, problem, and service management.
- Proven involvement in high-priority production incident resolution.
- Strong technical troubleshooting, root-cause analysis, and recovery skills.
- Ability to independently lead technical activities and coordinate cross-functional teams.
- Experience developing SOPs, runbooks, technical documentation, and operational playbooks.
- Strong written and verbal English communication.
- Ability to work consistently during US Central Time business hours.

Preferred Qualifications

- SAP private cloud, hybrid cloud, or managed enterprise SAP environments.
- Hands-on HA/DR implementation or recovery testing.
- HANA System Replication, SAP application clustering, and failover troubleshooting.
- SAP BTP, Cloud Connector, Integration Suite, Fiori, Gateway, and connectivity expertise.
- SAP Security Notes, technical security, and access governance.
- Automation using Python, PowerShell, Bash, or enterprise workflow tools.
- Experience implementing technical monitoring improvements and AI-assisted operations.
- Experience leading a small technical team while continuing to perform hands-on work.
- Relevant SAP certifications supported by verifiable practical experience.

Essential Professional Attributes

We are especially interested in professionals who demonstrate:

Ownership over supervision. Initiative over instruction. Prevention over reaction. Execution over discussion. Collaboration over silos.

The ideal candidate is energetic, dependable, self-directed, technically curious, and motivated to build better operational practices.

We value professionals who take pride in solving difficult problems, supporting teammates, developing others, and continuously improving the systems and processes they manage.

Technical Evaluation

Shortlisted candidates should be prepared to discuss and demonstrate:

1. Three real P1 production incidents, including at least one personally resolved within approximately 30 minutes, with evidence of the actual recovery actions taken.
2. Their involvement in complex SAP HA/DR architecture, failover, or disaster recovery testing.
3. Two significant SAP migrations, S/4HANA conversions, or upgrade engagements.
4. A complex SAP performance or availability issue personally diagnosed and resolved.
5. Practical experience with SAP Solution Manager, Cloud ALM, and enterprise ticketing.
6. An operational automation they personally designed or implemented.
7. Runbooks, SOPs, technical playbooks, or knowledge-transfer materials they created.
8. Examples of mentoring engineers, leading technical discussions, and independently improving service quality.

Candidates must clearly distinguish between activities they personally executed, those they coordinated, and those performed by other specialists.

Growth Opportunity

This role provides the opportunity to take increasing ownership of complex SAP environments, technical operations, automation initiatives, engineering standards, team development, and service delivery excellence.

VEGAH values individuals who combine technical depth, high accountability, continuous learning, initiative, and the ambition to grow into broader technical leadership responsibilities.

VEGAH is an equal opportunity employer.

📌 SAP Basis & S/4HANA Technical Operations Lead (Bengaluru)
🏢 VegaH
📍 Bengaluru