Key Responsibilities:

- Routine Collections processing and customer account follow up under documented procedures
- Execute assigned collection activities for Retail SMB Education and AppleCare customer portfolios in line with approved dunning and escalation procedures
- Review account ageing and open item information send due date reminders past due notifications and payment follow ups through approved channels
- Record customer interactions payment status commitments and follow up dates accurately in Apple designated systems
- Support payment confirmation invoice or statement requests refund backup collection and routine account maintenance activities




- Identify missing information or exceptions and route cases to the appropriate senior analyst process specialist or Apple retained owner
- Complete assigned work within agreed response accuracy and escalation timelines and maintain complete supporting documentation
- Follow Apple Finance policies data security requirements customer interaction standards and documented operating procedures
- Participate in daily huddles knowledge refreshers and basic process improvement activities
- Transaction execution data accuracy timely follow up complete case notes prompt escalation of exceptions

Preferred Skills:

Finance & Accounts->O2C

📌 Accountant (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru