Hiring: BMC Remedy / BMC Helix Developer

Experience: 5+ Years
Locations: Bangalore, Chennai, Hyderabad & Pune
Employment Type: Full-Time (FTE)
Notice Period: Immediate to 15 Days

Job Summary

We are looking for an experienced BMC Remedy / BMC Helix Developer with 5+ years of hands-on experience in developing, customizing, integrating and supporting BMC Remedy / BMC Helix ITSM solutions.

The ideal candidate should have strong development experience across both On-Premise Remedy/Helix and BMC Helix SaaS environments, with expertise in Remedy AR System, Developer Studio, Innovation Studio, Digital Workplace, CMDB and ITSM modules.

The candidate should be capable of independently handling solution design, development, integrations, troubleshooting, upgrades, migrations and production support.

Key Responsibilities

- Design, develop, customize and maintain BMC Remedy AR System / BMC Helix ITSM applications.
- Develop and customize Forms, Active Links, Filters, Escalations, Guides, Menus and Workflows using Remedy Developer Studio.
- Build solutions using BMC Helix Innovation Studio / Innovation Suite, including Record Definitions, Views, Processes and Rules.
- Develop and configure Digital Workplace (DWP) / Digital Workplace Catalog (DWPC) services, questionnaires, workflows and approval processes.
- Develop and manage integrations using REST APIs, SOAP Web Services, JSON, XML and Webhooks.
- Work on BMC Helix CMDB, including CI classes, relationships, normalization, reconciliation and data management.
- Configure and customize ITSM modules such as Incident, Problem, Change, Work Order, Service Request,



Asset and Knowledge Management.
- Work with Smart IT, Progressive Web Application (PWA), Helix Dashboards and Smart Reporting.
- Troubleshoot application, workflow, API, integration and performance-related issues.
- Support Remedy/Helix upgrades, migrations and On-Premise to Helix SaaS transformation.
- Provide L3 technical support, root cause analysis (RCA) and technical guidance to junior developers.
- Participate in requirement analysis, solution design, development, testing, deployment and production support.

Mandatory Skills

- 5+ years of experience in BMC Remedy / BMC Helix development.
- Strong hands-on experience with BMC Remedy AR System (ARS) and Developer Studio.
- Experience with BMC Helix ITSM and its core modules.
- Hands-on experience with BMC Helix Innovation Studio / Innovation Suite.
- Experience with Digital Workplace (DWP) / Digital Workplace Catalog (DWPC).
- Strong knowledge of REST APIs, SOAP Web Services and enterprise integrations.
- Experience with BMC Helix CMDB, Atrium Integrator, normalization and reconciliation.
- Experience working with both On-Premise and BMC Helix SaaS environments.
- Robust troubleshooting, debugging and production support skills.

Good-to-Have Skills

- BMC Helix Discovery.
- BMC Helix Operations Management (BHOM).
- BMC Helix AIOps and Event Management.
- HelixGPT and Observability.
- Event-to-Incident integration, event correlation and deduplication.
- Service Modeling and Topology.
- Spoon / Pentaho and Smart Reporting.

Pay: ₹1,000,000.00 - ₹2,200,000.00 per year

Work Location: In person

📌 BMC Remedy / BMC Helix Developer (Bengaluru)
🏢 FuGenTex Solutions
📍 Bengaluru