BMC Remedy / BMC Helix Developer

Job Title: BMC Remedy / BMC Helix Developer
Experience: 5+ Years
Job Location: Bangalore, Chennai, Hyderabad & Pune
Employment Type: Full-Time (FTE)
Notice Period: Immediate to 15 Days

Job Summary

We are looking for an experienced BMC Remedy / BMC Helix Developer with strong hands-on expertise in both On-Premise Remedy/Helix and BMC Helix SaaS environments.

The ideal candidate should have extensive development experience in Remedy AR System, Developer Studio, Helix Innovation Studio, Digital Workplace (DWP/DWPC), CMDB, ITSM modules, and enterprise integrations.

The candidate must be capable of independently handling solution design, development, customization, troubleshooting, migrations, and production support.

Key Responsibilities

- Design, develop, customize, and support BMC Remedy AR System / BMC Helix ITSM across On-Premise and SaaS environments.
- Develop Forms, Active Links, Filters, Escalations, Guides, Menus, Approvals, and custom workflows using Remedy Developer Studio.
- Build up-to-date Helix solutions using BMC Helix Innovation Studio / Innovation Suite.
- Develop Digital Workplace (DWP) and Digital Workplace Catalog (DWPC) services, questionnaires, workflows, and approval processes.
- Develop and manage integrations using REST APIs, SOAP Web Services, JSON, XML, Webhooks, and API Gateway.
- Work on BMC Helix CMDB, CI classes, relationships, datasets, normalization, reconciliation, and identification.
- Configure and customize ITSM modules, including Incident, Problem, Change, Work Order, Service Request, Asset, Knowledge, and SLA Management.
- Work with Smart IT, PWA, Helix Dashboards,



and Smart Reporting.
- Troubleshoot application, workflow, API, integration, and performance-related issues.
- Support Remedy/Helix upgrades, migrations, and On-Premise to SaaS transformation.
- Perform requirement analysis, solution design, development, testing, deployment, and production support.
- Provide L3 technical support, root cause analysis (RCA), and technical guidance to junior developers.

Mandatory Technical Skills

- BMC Remedy / BMC Helix ITSM
- Remedy AR System (ARS)
- BMC Remedy Developer Studio
- BMC Helix Innovation Studio / Innovation Suite
- Digital Workplace (DWP) / DWPC
- REST API / SOAP Web Services
- BMC Helix CMDB
- Atrium Integrator / Spoon (Pentaho)
- CMDB Reconciliation and Normalization
- Smart IT / PWA
- On-Premise and BMC Helix SaaS environments
- ITSM modules and workflow customization

Good-to-Have Skills

- BMC Helix AIOps
- BMC Helix Operations Management (BHOM)
- BMC Helix Discovery
- Event Management
- HelixGPT
- Observability and Service Monitoring
- Event-to-Incident integration
- Event Policies, Correlation, and Deduplication
- Service Modeling and Topology

Experience & Qualifications

- Minimum 5+ years of experience in BMC Remedy / BMC Helix development.
- Strong hands-on experience in both On-Premise and SaaS environments.
- Experience in end-to-end development, customization, integrations, and production support.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work independently and manage enterprise-level technical requirements.

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Work Location: In person

📌 BMC Remedy / BMC Helix Developer (Bengaluru)
🏢 FuGenTex Solutions
📍 Bengaluru