Job Summary

ASM / Production Support

- Provide L2/L3 production support for Workato integrations within an enterprise ASM/BAU environment.
- Monitor recipes and integrations for failures, latency, throughput and data-processing issues.
- Troubleshoot incidents and perform Root Cause Analysis (RCA) for recurring integration failures.
- Manage incident, problem, change and release activities in accordance with agreed SLAs.
- Drive reduction in MTTR, recurring incidents and manual interventions through automation and permanent fixes.
- Perform proactive health checks and identify opportunities for performance and reliability improvement.
- Support releases, patches, enhancements and changes with appropriate impact assessment and rollback planning.

Maintain runbooks, SOPs, KEDB, integration inventory and operational documentation

Key Responsibilities

Implementation & Development

- Design, develop and configure Workato recipes for enterprise integrations across HR, WFM, Finance, Payroll, SaaS and custom applications.
- Translate business and technical requirements into scalable integration solutions.
- Design API-led, event-driven, batch and real-time integration patterns.
- Develop and manage REST/SOAP APIs, webhooks, custom connectors, transformations and reusable integration components.
- Configure robust exception handling, retry mechanisms, logging, alerts and reconciliation controls.
- Conduct unit testing, SIT and regression testing, and support business teams during UAT.
- Support deployment, cutover, go-live and hypercare activities.
- Ensure solutions comply with enterprise architecture, security and Workato development standards.

Skill Requirements

Required Technical Skills

- 4–8+ years of integration experience, with strong hands-on Workato experience.




- Strong knowledge of Workato recipes, connections, triggers, actions and reusable components.
- Experience with REST APIs, SOAP, JSON, XML, OAuth, webhooks and API authentication.
- Strong understanding of data mapping, transformation and validation.
- Experience implementing error handling, retries, exception management, logging and monitoring.
- Experience integrating enterprise applications such as SAP, UKG, ServiceNow, Salesforce, Oracle or other SaaS platforms.
- Good working knowledge of SQL and database integration.
- Understanding of integration security, credentials, access controls and environment management.
- Experience with release management, CI/CD and version-control practices is desirable.

Must Have Skill

Workato

Valuable to Have Skill

Other Requirements

ASM / Delivery Experience

- Experience working in enterprise AMS / BAU support models.
- Strong incident management, troubleshooting and RCA capability.
- Understanding of Incident Problem Change Release lifecycle.
- Experience supporting business-critical integrations against defined SLAs/SLOs.
- Ability to work across implementation, hypercare and steady-state support teams.
- Experience operating in complex multi-country and multi-system landscapes.
- Strong stakeholder communication and coordination across business, application and infrastructure teams.

Preferred Qualifications

- Workato Professional / Automation Pro certification or equivalent Workato certifications.
- Experience supporting global enterprise integration landscapes.
- Exposure to Workforce Management / HR / Payroll integrations, particularly UKG or similar platforms.
- Experience working with ServiceNow-based incident/change processes.
- Experience in onsite-offshore/global delivery models.

📌 Sr Consultant (Bengaluru)
🏢 HCLTech
📍 Bengaluru