The Branch Operations Executive will lead the day‑to‑day activities of our CLM Domestic BFSI back‑office unit, coordinating closely with Customer Care Executives to maintain high service standards. This role ensures operational efficiency, regulatory compliance, and continuous improvement of processes while acting as the primary liaison between the branch, clients, and internal stakeholders. Responsibilities
• Supervise daily branch activities and back‑office workflows to meet SLA targets.
• Coordinate with Customer Care Executives to resolve client inquiries and escalations.
• Monitor and enforce compliance with BFSI regulations and internal policies.
• Prepare and present operational performance reports to senior management.
• Drive process improvement initiatives to enhance efficiency and accuracy.
• Manage staffing schedules, resource allocation, and training programs.
• Conduct regular audits of transaction handling and documentation.
• Maintain effective communication with clients, vendors, and cross‑functional teams.




• Handle incident management and root‑cause analysis for operational issues.
• Ensure data integrity and confidentiality in all branch operations. Qualifications
• Bachelor's degree in Business, Finance, or related field.
• Minimum 2 years of experience in BFSI back‑office or operations management.
• Solid understanding of CLM (Contract Lifecycle Management) processes.
• Excellent verbal and written communication skills.
• Proven ability to lead and motivate a team of Customer Care Executives.
• Analytical mindset with strong problem‑solving capabilities.
• Proficiency in MS Office Suite and familiarity with CRM/back‑office tools.
• Knowledge of regulatory requirements applicable to the BFSI sector.
• Customer‑centric attitude with a focus on service excellence.
• Ability to work under pressure and manage multiple priorities.

📌 Branch Operations Executive (Bengaluru)
🏢 Digitide Solutions
📍 Bengaluru