Role Purpose Design efficient, controlled and scalable banking processes that improve operational performance, customer outcomes and automation. Key Responsibilities Assess current-state processes and design standardized, scalable future-state processes and controls. Develop process maps, operating procedures, governance models, roles and hand-offs using appropriate modeling standards. Identify automation and workflow-improvement opportunities and support implementation. Define process measures and work with stakeholders to embed continuous improvement. Partner with business, product, technology, operations and control stakeholders to clarify scope, outcomes and delivery priorities. Maintain clear documentation, traceability, decisions, risks, dependencies and status throughout the delivery lifecycle. Support Agile ceremonies, testing, implementation readiness and post-release stabilization as applicable. Apply banking-domain understanding to requirements and delivery decisions across customer journeys, products, channels, operations, data and technology. Ensure solutions reflect relevant banking controls, including operational risk, regulatory compliance, auditability, data protection, reconciliation and exception management. Consider end-to-end transaction lifecycles, accounting or ledger impacts, cut-off times, settlement, reporting and downstream operational dependencies where relevant.



Design banking processes with clear maker-checker controls, segregation of duties, exception paths, evidence retention and service-level measures. Must-Have Skills and Experience JIRA administration and reporting project-management support milestone, dependency and RAID management process and workflow automation business requirements advanced Excel and reporting stakeholder coordination process improvement and governance Nice-to-Have Skills Lean/Six Sigma, BPMN, Power BI or Confluence Qualifications and Competencies 6-10 years of relevant experience in process architect, banking products, banking operations, banking technology, financial services or a closely related domain. Bachelor's degree in business, finance, engineering, computer science or a related discipline, or equivalent practical experience. Solid written and verbal communication, structured problem solving and stakeholder-management skills. Ability to work effectively with distributed, cross-functional teams in an Agile delivery environment. Success Measures Requirements, plans or process designs are clear, complete, traceable and accepted by relevant stakeholders. Risks, dependencies and decisions are identified early and managed to resolution. Delivery outcomes meet agreed business, quality, control and operational-readiness expectations.

📌 GCC-TDSBSA (Bengaluru)
🏢 People First Consultants
📍 Bengaluru