1. Address customer issues and resolve them efficiently as the first point of contact on both voice and non voice platforms.
2. Support and interact with customers through phone, email and other channels, ensuring all valid concerns are handled with priority.
3. Minimum 1 year of call center experience in both voice and non voice processes.
4. Open to BCP as per business requirements
5. Valuable verbal and written communication skills.
6. Preferred languages : Hindi, Kannada, English.
7. Basic knowledge of Excel.
8. Communication with customers through various channels (chat , email & calls))
9. Acknowledge and resolve customer complaints.
10. Process orders, forms, applications and request
11. Maintan records of customers interactions, transactions, comments and complaints.