Role SummaryWe are looking for an E-commerce Key Account Manager to own and grow our relationships with major online marketplaces and retail partners (e.g., Amazon, Flipkart, Walmart, Myntra, Nykaa, Blinkit, or similar). You will drive revenue, profitability, and brand visibility on these platforms, acting as the bridge between our business and each partner’s category, ads, and operations teams.

Key Responsibilities
Account Management & Growth
• Own the P&L; and revenue targets for assigned key accounts and platforms
• Build annual and quarterly business plans with clear GMV, margin, and market share goals
• Maintain strong relationships with category managers, buyers, and platform stakeholders
• Lead joint business planning (JBP) and regular business reviews with partners Commercial & Trade Terms
• Negotiate trade terms, margins, promotional funding, and listing agreements
• Manage platform fees, co-op/marketing contributions, and claims or reconciliations
• Track and improve profitability by account, SKU, and category Marketplace Operations
• Ensure catalog health: accurate listings, content quality, images, A+ content, and pricing
• Coordinate inventory planning and replenishment with supply chain to avoid stock-outs and overstock
• Monitor buy box, ratings and reviews, search rank, and compliance metrics
• Resolve operational issues (returns, chargebacks, delivery SLAs) with platform teams Marketing & Promotions
• Plan and execute promotional calendars (sale events, deals, festive campaigns)
• Work with the performance marketing team on sponsored ads, ROAS, and ACOS optimization




• Drive platform-specific visibility opportunities (banners, brand stores, deal slots) Analytics & Reporting
• Track KPIs: GMV, sell-through, conversion rate, ad spend efficiency, return rate, and market share
• Analyze competitor pricing, assortment, and promotions
• Share weekly and monthly performance reports with leadership, with insights and action plans Cross-functional Collaboration
• Work closely with brand, supply chain, finance, and tech teams
• Provide platform and consumer insights to inform product launches and assortment strategy  RequirementsExperience
• 3–7 years in e-commerce account management, marketplace management, or a similar sales role (adjust to seniority)
• Proven track record of growing revenue on major marketplaces or quick-commerce platforms
• Experience in [FMCG / Electronics / Fashion / Beauty / Home, etc.] preferred Skills
• Strong negotiation, relationship-building, and stakeholder management skills
• Solid understanding of marketplace dynamics: seller/vendor central, listings, ads, and fulfillment models
• Analytical mindset with strong Excel/Google Sheets skills; familiarity with BI tools is a plus
• Good understanding of P&L;, margins, and trade terms
• Excellent communication and presentation skills
• Ability to manage multiple accounts in a fast-paced setting Education
• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred Key Performance Indicators
• Revenue/GMV growth vs. target
• Gross and contribution margin
• Market share and category rank
• Ad efficiency (ROAS/TACoS)
• Inventory availability and in-stock rate
• Account health and compliance scores

📌 E-commerce Key Account Manager (Bengaluru)
🏢 Doodhvale Farms
📍 Bengaluru