Your job:

- Respond to written customer inquiries (price and availability requests, order tracking, and complaints) through the case management and

serve as the primary point of contact for external customers

- Route cases to the appropriate internal teams (e.g., technical inquiries to Technical Support) to ensure accurate and efficient handling
- Actively monitor and follow up on open cases to ensure timely resolution and high levels of customer satisfaction
- Document all case activities, actions taken, and outcomes to ensure transparency and enable effective follow-up
- Promote the use of productive customer service channels to enhance the overall customer experience
- Contribute to the continuous improvement of processes by updating the knowledge base and sharing best practices and improvement ideas




- Take ownership of personal learning and development to build strong knowledge of products, processes, and systems

Your qualification:

- Bachelors degree in Science (Physics, Chemistry, or Mathematics) with 2–3 years of relevant experience, preferably within multinational

organizations

- Excellent written and verbal communication skills in English, with the ability to support a global customer base and a solid problem-solving

skills with a customer-focused mindset

- Prior experience in customer service or involvement in process improvement initiatives, particularly those related to automation and

operational efficiency is an advantage

📌 Global Customer Support Executive (Bengaluru)
🏢 PeopleLogic Business Solutions
📍 Bengaluru