Job Location - Bangalore

Designation- Workforce Manager (WFM Manager )

Skills- Workforce Management- Forecasting & Capacity Planning

Please Note-

Must have 1 years experience on paper as Manager.

Experience- WFM Manager- 6 Years- 15 Years | 8LPA - 13LPA

Notice Period - Immediate - 30 Days max.

Shift - Night Shift

Work Mode- From Office.

Please Note- Need to be adaptable work from office all 5 Days.

Skills-

Skills Required

Manager Workforce Planning & Analytics

Function: Workforce Management & Planning The Manager Workforce Planning & Analytics will lead forecasting, capacity planning, scheduling governance, workforce analytics, and operational planning across assigned accounts and business portfolios.

Key Responsibilities

1. Forecasting & Capacity Planning • Own short, medium, and long-term demand forecasts across supported accounts. • Translate volume, AHT/productivity, shrinkage, occupancy, SLA, and business assumptions into capacity and staffing requirements.

2. Scheduling & Operational WFM Governance • Govern scheduling, roster effectiveness,



staffing deployment, and real-time WFM processes.

3. Workforce Analytics & Productivity • Drive automation of WFM reporting and planning processes using Excel, Power BI, and WFM platforms.

4. Financial & Commercial Governance • Optimize workforce utilization, cost per productive hour/FTE, and revenue productivity.

5. Client & Stakeholder Management • Present forecasts, capacity outlooks, staffing risks, mitigation plans, and performance insights to senior stakeholders.

6. WFM Transformation• Drive adoption and optimization of WFM technologies, automation, and analytics.

7. People Leadership • Lead and develop a team of WFM professionals across planning and associated functions

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Interested applicant can share resume and can contact to below mentioned contact info.:

Mail to: [email protected]

Call to: Snigdha @ (phone hidden)

Or whatsapp your resume to - (phone hidden)

📌 WFM Manager || Bangalore || 8+ Years || US Shift || Immediate Joiner (Bengaluru)
🏢 Inspiration Manpower Consultancy
📍 Bengaluru