Role & responsibilities

- Patient Check-In &
- Welcome:

Greet patients and visitors warmly, verify identity, collect registration or insurance forms, and direct people to the appropriate department. [1, 2, 3]

- Call &

- Message Management:

Answer multi-line phones, screen inquiries, take messages, and route calls to nurses, doctors, or administrative staff.

- Scheduling: Book, reschedule, or cancel patient appointments and send out reminders.

- Billing &

- Records:

Collect co-pays or balances, reconcile daily cash collections and handle paperwork securely.

- Emergency &

- Policy Compliance:

Escalate urgent medical concerns immediately and maintain strict confidentiality

Preferred candidate profile

- Experience: 2+ years of administrative or customer service experience, ideally in a healthcare setting like a hospital, clinic, or busy private practice.

- Soft Skills: High emotional intelligence, de-escalation skills for anxious or upset patients, and solid attention to detail under pressure.

- Availability: Flexibility to work varied shifts, including early mornings, evenings, weekends, or holidays, as hospitals operate 24/7.

📌 Walk-in || Receptionist (Bengaluru)
🏢 Vedanta Super Speciality Center
📍 Bengaluru