Technical Support IMEG****Job Summary

We are seeking a proactive and customer-focused IT Support Executive to provide technical assistance and ensure smooth IT operations for end users. The role involves managing hardware, software, and network-related issues, ensuring timely resolution aligned with service level agreements (SLAs), and delivering high-quality user support.

Key Responsibilities

- Install, configure, and troubleshoot computer systems, printers, and other hardware components.

- Provide technical support including deployment of laptops/desktops, access provisioning, and software assistance.

- Resolve incidents and service requests related to hardware, software, network, and applications within defined SLAs.

- Maintain and update knowledge base articles to improve issue resolution and user self-service.

- Ensure adherence to IT security policies and organizational standards.

- Work with ticketing tools and IT asset management systems effectively.





- Deliver excellent customer service by understanding and addressing user needs promptly.

- Communicate effectively regarding scheduled downtime and handle unexpected issues efficiently.

- Be available for flexible working hours, including US shifts, weekends, and holidays when required.

Qualifications

- Hands-on experience with Windows OS and Microsoft Office 365.

- Knowledge of Intune, Active Directory, and helpdesk applications.

- Familiarity with remote desktop tools and IT support systems.

- Strong verbal and written communication skills in English.

- Excellent interpersonal and customer service skills.

- Ability to interact effectively with both technical and non-technical stakeholders.

- 2-3 years of relevant work experience in IT support or a related field.

- Full time Diploma in Computer/IT or Bachelor's degree (or equivalent qualification).

📌 Technical Support IMEG Professional (Bengaluru)
🏢 Hitech Digital Solutions
📍 Bengaluru