What you need:

- Strong SQL skills (must-have) and ability to analyse queries against customer data schemas.

- Good exposure to Python and basic understanding of Linux.

- Familiarity with APIs, GraphQL, and integrations using tools such as Postman or cURL.

- Strong understanding of AI/LLMs, RAG concepts, and data modelling.

- Strong troubleshooting, debugging and problem-solving skills, with a focus on identifying root causes.

- Good communication, customer empathy and ownership, with the ability to work independently in a quick-paced startup environment.

What you would do:

- Provide post-sales technical support, handling customer queries and technical issues through dedicated Slack channels.

- Triage, prioritise and manage customer tickets using Pylon,



ensuring timely responses and follow-ups.

- Troubleshoot SQL queries, data connectivity, permissions, API integrations and other platform-related issues.

- Help customers configure Context Models, Evaluations, data models and other platform features.

- Take end-to-end ownership of issues, coordinating with Product and Engineering teams to drive them to resolution.

- Build solutions and automate workflows using AI, while documenting recurring issues and sharing customer feedback with internal teams.

Important note:

We are not looking for production support folks.

📌 Technical Support Engineer | 5 to 15 YoE (IC role) | AI-powered enterprise analytics platform | High growth product startup | Bengaluru
🏢 Geektrust
📍 Bengaluru