Job highlights

- Should be able to speak & understand English & Hindi comfortably . Should conduct daily pre-shift meetings . Should be able to maintain shrinkage & Attrition . Daily APR sharing with team & expectation settings accordingly
- Considering 24*7 Process,Week off & shifts will be rotational (Basis process requirement)
- Should Review agents daily / weekly/MTD .
- Should be able to speak & understand English & Hindi comfortably
- Should conduct daily pre-shift meetings
- Should be able to maintain shrinkage & Attrition
- Daily APR sharing with team & expectation settings accordingly. Should Review agents daily/weekly/MTD
- Hourly/real time tracking & effective feedback sharing with team
- If agent is not improving after several feedbacks then Sr TL should follow the HR policies for further consequences
- Should have the knowledge of excel workings




- Should be able to help advisor if any of process related issue occurs to them
- Timely report sharing if any.
- Should be able to address the group of people
- Should be able to find the Area of improvement of agents, prepare action plan & then further adherence to ensure the concern is fixed.
- Considering 24*7 Process, Week off & shifts will be rotational (Basis process requirement). Also all public and national holidays will be working
- If requires, should take KRA calls/login (Self login). Also Daily call listening should be done to check the Area of improvements in team
- Should meet the given KPI target of Team Shift Adherence%, Attrition%, CSAT & agents bucketization%

📌 Team Leader (Bengaluru)
🏢 1POINT1
📍 Bengaluru