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Job Title: ServiceNow SPM (Strategic Portfolio Management) Architect Experience: 8+ years (4+ in SPM/PPM architecture or technical lead roles)

Role Overview

We are looking for a hands-on ServiceNow Strategic Portfolio Management (SPM) Architect to own the technical vision, architecture and governance of our enterprise portfolio management ecosystem. You will connect executive investment strategy to execution on the Now Platform, designing and scaling SPM capabilities so that what the business funds is what it delivers. You will work with PMO, Finance and Enterprise Architecture leaders and guide delivery teams.

Key Responsibilities

Architecture & Technical Leadership

- Architect end-to-end SPM solutions across Demand Management, PPM, Resource Management, Financial Planning, Strategic Planning and Scenario Planning, Investment Funding, OKRs/Goals, and Agile Development (including SAFe). • Define target-state architecture and roadmaps, and run design authority and technical review for SPM work. • Enforce OOTB-first principles to keep the platform upgrade-safe and minimise technical debt,



with a documented process for justified customisations. • Align SPM with CSDM, CMDB and Application Portfolio Management, and define foundation data models and data governance that support portfolio reporting. • Build and guide solutions on Workspaces, UI Builder and Next Experience, using Flow Designer, Script Includes and Business Rules where needed.

Strategy & Stakeholder Engagement

- Translate strategic investment goals into platform capabilities with PMO, Finance, Enterprise Architecture and business leaders. • Lead workshops on demand scoring and prioritisation, capacity and resource planning, funding models and stage-gate governance. • Advise leadership on portfolio operating models and planning maturity, using Lean Portfolio Management, SAFe, PMI and hybrid delivery approaches. • Support pre-sales or solution shaping where applicable.

Integrations & Governance

- Design integrations between SPM and Jira, Azure DevOps, ERP/finance (SAP, Oracle), HR systems and data warehouses, using IntegrationHub, REST/SOAP APIs and MID Servers. • Establish instance governance, coding standards and review practices for development teams. • Build executive dashboards and KPI frameworks with Platform Analytics and Performance Analytics.





AI & Innovation • Identify and shape practical uses of Now Assist and other ServiceNow AI capabilities in portfolio work (for example, demand summarisation, risk and status insights, and planning assistance) and articulate the business value. • Keep the SPM roadmap aligned with new ServiceNow releases.

Mentoring

- Coach developers and consultants on SPM best practices and review their solutions.

Required Qualifications

8+ years on the ServiceNow platform, including 4+ years as Technical Lead or Architect on SPM/PPM.

- Delivery of at least 3 full-lifecycle, enterprise-scale SPM implementations from design through go-live (2 is acceptable for candidates with robust architecture depth).
- Strong hands-on skills in JavaScript, Flow Designer, Script Includes, Business Rules, UI Builder and Workspace configuration.
- Solid knowledge of Agile and portfolio frameworks (SAFe, Scrum, Kanban, Lean Portfolio Management, PMI).
- Experience designing integrations with external platforms.
- Understanding of CSDM and CMDB.
- Working knowledge of ServiceNows AI capabilities and the ability to describe concrete use cases.
- Strong communication and stakeholder management, including with executives.

Education & Certifications

Bachelors degree in Computer Science, IT or a related field. • Required: ServiceNow CSA, CAD and CIS-SPM. • Highly preferred: Certified Technical Architect (CTA) or Certified Master Architect (CMA).

Nice to Have

- Experience across other ServiceNow modules (ITSM, ITOM, APM, HRSD). • Experience leading Agile or portfolio transformation programmes. • Experience in consulting or client-facing environments.

📌 ServiceNow Architect - SPM/PPM (Bengaluru)
🏢 Genpact
📍 Bengaluru