Job Responsibilities

- Handle day-to-day branch operations and assist the Branch Manager in achieving branch targets.

- Process gold loan applications, renewals, repayments, and other customer transactions as per company procedures.

- Verify customer documents, KYC details, and loan-related information accurately.

- Assist in customer acquisition and promote gold loan and other financial products.

- Follow up with customers for loan renewals, repayments, and overdue accounts.

- Support collection activities and ensure timely recovery of outstanding amounts.

- Maintain proper records of cash, documents, loan files, and other branch-related transactions.

- Provide excellent customer service and resolve customer queries professionally.

- Ensure compliance with company policies, KYC norms, and operational procedures.





- Assist in maintaining the security and proper custody of gold, cash, and important documents.

- Coordinate with team members to achieve sales, collection, and operational targets.

- Prepare and submit daily and monthly reports as required by management.

- Support internal audits and ensure timely correction of audit observations.

- Maintain discipline, accuracy, confidentiality, and professionalism in all branch activities.

- Perform other duties assigned by the Branch Manager or management.

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages

- Cell phone reimbursement

- Provident Fund

Work Location: In person

📌 Senior Officer (Thamarassery)
🏢 URBAN GRAMIN SOCIETY - GOLD LOAN
📍 Thamarassery