Roles & Responsibilities

- Conduct detailed process assessments (as-is/to-be analysis) to understand current workflows, pain points, and inefficiencies.

- Identify opportunities for automation and process optimization, and build a pipeline of improvement initiatives.

- Prepare comprehensive Business Requirement Documents (BRDs) capturing functional and non-functional requirements.

- Collaborate with the development/technical team to design and build solutions addressing client business challenges.

- Present business cases, solution recommendations, and ROI analysis to client stakeholders and internal leadership.

- Conduct root cause analysis on process gaps and recommend corrective/preventive actions.

- Perform cost-benefit and feasibility analysis for proposed automation initiatives.

- Define success metrics/KPIs for implemented solutions and track post-implementation performance.

- Manage requirement traceability, ensuring solutions align with business objectives throughout the project lifecycle.

- Facilitate workshops, stakeholder interviews, and process walkthroughs to gather requirements.

- Support UAT (User Acceptance Testing) planning and execution to validate solutions before go-live.

- Create process documentation, SOPs, and training materials for new/automated processes.

- Act as a liaison between business stakeholders, technical teams,



and leadership to ensure alignment throughout the solution lifecycle.

- Stay updated on emerging automation tools/technologies (RPA, BPM, low-code platforms) relevant to process improvement.

- Manage change management activities to ensure smooth adoption of recent processes/tools by end users.

Technical Requirement

- Strong analytical and problem-solving skills with experience in process mapping (e.g., Visio, Lucidchart) and documentation.

- Proficiency in creating BRDs, FRDs, process flow diagrams, and SOPs.

- Experience working with cross-functional teams including developers, QA, and business stakeholders.

- Strong stakeholder management and presentation skills - comfortable presenting to client and senior leadership.

- Working knowledge of automation tools/concepts (RPA, workflow automation, BPM platforms) is a plus.

- Bachelor's degree in Business Administration, Finance, Information Systems, or related field.

Additional Responsibility

- Prior experience in Finance & Accounting (F&A;) operations, specifically in Accounts Payable (AP), Accounts Receivable (AR), or General Ledger (GL) towers.

- Exposure to ERP systems (SAP, Oracle, etc.) relevant to F&A; processes.

- Certification in Business Analysis (CBAP, PMI-PBA) or Lean Six Sigma.

Educational Requirement

- Graduate

Preferred Skills

- PDC->Standard PDC

Service Line

- BPO Service Line

📌 Senior Associate Consultant (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru