We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You’ll Do:

The Salesforce Support Specialist will act as the main point of contact responsible for providing guidance and support for Sales, Customer Success, CARE, PAM (US, APAC, EMEA, Australia, Global) members in the company. The goal is to provide best-in-class service for our internal customers. The following are, but not limited to, the requirements for this position.

Responsibilities:

- Manage all day-to-day functions and user support
- Act as the primary escalation point for Salesforce-related issues and troubleshoot userreported system errors across Sales and Customer Success or Global teams
- Act as the primary point of contact for all Sales and Customer Success or Global teams "in

application" needs within Salesforce
- Act as main support point of contact for CPQ, opportunity management, case management,

and any Salesforce related issues and requests
- Manage all onboarding, offboarding, and permission modification requests by effectively

following security processes




- Maintain and manage usage analysis for all in scope client facing systems
- Manage and provide maintenance for systems approvals with efficiency and effectiveness
- Participate in system testing and act as main support for large System project launches
- Document and maintain processes in a support handbook
- Enter support cases and manage each issue through successful completion
- Regularly spend time with the Salesforce team members to understand challenges and partner

with Project Management team to improve processes or enhance training
- Drive significant and measurable increases in sales efficiency, knowledge, and productivity
- Maintaining coverage of live sales support communication paths during business hours &

global hours
- Promote teamwork and collaboration within all functions
- Take the lead on finding answers to questions from the field in a timely manner

Basic knowledge of SF Admin tasks related to the following is a plus:
- Data Loader
- Workflows, Validation Rules, Process Builder, Approval Processes
- Creating/Modifying - Profiles, Roles, Permissions, Queues, Groups, Email-to-Case, Object

& Field Access, Page Layouts, Email Alerts, Email Templates, Report Types, Price Rules, Product Settings, Approver Rules, Approver Lookups, Custom Objects
- Creating and managing users
- Set up, manage and reporting skills on Sales tools: SalesLoft, Sales Navigator, ZoomInfo,

DocuSign
- Working to become a certified Salesforce Administrator through training
- Assist with setting up SD Demo users
- Set up, manage and reporting skills on Smartsheet

What You Will Need to be Successful:

Required Qualifications





- Proven ability to work effectively in a team environment with shared responsibilities and a

collaborative team spirit
- Strong interpersonal and communication skills with a demonstrated ability to provide

excellent customer service
- Bachelor’s degree with 2+ years of client or sales support experience
- Salesforce.com experience required
- Strong customer-oriented verbal and written communication skills
- Excellent business analysis and problem-solving skills
- Ability to work with people of varying technical skill levels
- Ability to work effectively with individuals at all levels of the organization
- Proficiency in Microsoft Office applications
- Proficiency in spoken and written English
- Flexible to work US/Global hours
- Robust organizational skills with the ability to prioritize multiple tasks effectively

What You May Need to be Successful:

- Experience supporting Salesforce Opportunity Management, Quotes/CPQ, and Contracting processes
- Experience with Salesforce CPQ product and pricing configuration, and partnering with Product Management teams to support product-related inquiries and internal customer needs
- Experience with Salesforce administrative activities, including but not limited to creating

reports, updating email templates, creating custom fields, maintaining picklist values, troubleshooting permissions, and managing queues, list views, and group Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

- Employee Impact Groups
- FA Cares volunteer opportunities
- Mentorship Advantage Program
- SOAR, award-winning manager development program

📌 Salesforce Support Specialist (Bengaluru)
🏢 First Advantage
📍 Bengaluru