Sales Counsellor / Aesthetic Clinic Counsellor

Location: Sarjapur Road, Bengaluru

Industry: Dermatology, Skin, Hair & Aesthetic Treatments

Employment Type: Full-time | 6 days a week

Role Overview

We are looking for a highly proactive, confident and target-driven Sales Counsellor to join our skin and aesthetic clinic.

This is a revenue-focused role. The counsellor will be responsible for converting enquiries and leads into consultations and treatments, counselling clients on suitable treatment plans, following up consistently, and ensuring that the clinic meets its daily, weekly and monthly revenue targets.

The ideal candidate should be an excellent communicator, comfortable discussing premium aesthetic treatments, persistent with follow-ups, highly organised and able to take ownership of numbers rather than wait for clients to walk in.

Key Responsibilities

Sales & Revenue

- Take ownership of the clinic's daily, weekly and monthly revenue targets.
- Follow up aggressively and consistently on new leads, enquiries, past consultations and existing clients.
- Convert incoming leads from calls, WhatsApp, digital campaigns, social media and other sources into clinic appointments.
- Counsel clients on relevant skin, hair, laser and aesthetic treatments based on their concerns and the doctor's recommendations.
- Explain treatment plans, packages, pricing, offers and payment options clearly and confidently.
- Identify opportunities for cross-selling, upselling and treatment upgrades without compromising the client's experience or clinical appropriateness.
- Follow up with clients who have consulted but not yet purchased or started treatment.
- Reactivate dormant clients and encourage repeat treatments, maintenance plans and package renewals.
- Track upcoming package expiries, incomplete treatment plans and potential repeat business.

Lead Management & Follow-up

- Respond promptly to all incoming leads and enquiries.
- Maintain a disciplined follow-up system so that no potential client is lost because of delayed or missed communication.
- Understand the client's concern, establish intent and guide them towards booking a consultation or treatment.
- Maintain detailed notes on every lead, including treatment interest, objections, follow-up dates and conversion status.
- Handle common objections around pricing,



treatment concerns, downtime and decision-making confidently and professionally.

Client Counselling

- Build rapport quickly and make clients feel comfortable discussing aesthetic concerns.
- Explain treatments in straightforward, easy-to-understand language.
- Work closely with doctors, nurses and therapists to recommend the right treatment journey for each client.
- Ensure that counselling is persuasive and commercially effective while remaining ethical and aligned with medical recommendations.
- Maintain strong relationships with existing clients to improve retention, referrals and repeat business.

Reporting & Organisation

- Maintain accurate records of leads, consultations, conversions and revenue.
- Prepare and update daily, weekly and monthly sales reports.
- Review the sales pipeline daily and prioritise high-potential leads.
- Maintain client information and follow-up schedules accurately in the clinic CRM/software or designated trackers.
- Provide regular updates to the Management on performance against targets.

Key Performance Indicators Performance will be measured on:

- Monthly clinic revenue achievement
- Individual revenue contribution
- Lead-to-appointment conversion
- Consultation-to-sale conversion
- Follow-up effectiveness
- Repeat and renewal business
- Cross-sell and upsell revenue
- Reactivation of existing/dormant clients
- Accuracy and timeliness of reporting
- Client experience and feedback

Candidate Profile We are looking for someone who is:

- Highly sales-driven and target-oriented
- Extremely proactive and persistent with follow-ups
- Confident speaking to clients over phone, WhatsApp and in person
- An excellent communicator with strong persuasion and negotiation skills
- Comfortable asking for the sale and closing conversations
- Well organised and disciplined about maintaining follow-up records
- Comfortable working with daily, weekly and monthly targets




- Able to analyse their own pipeline and identify what needs to be done to achieve the target
- Presentable, professional and client-focused
- Able to work independently and take ownership rather than wait for instructions
- Comfortable working in a fast-paced clinic environment

Experience & Qualifications

- Minimum 4-5 years of experience in sales, counselling or client conversion.
- Previous experience in an aesthetic clinic, dermatology clinic, cosmetic surgery centre, wellness clinic, premium salon or healthcare sales environment is strongly preferred.
- Experience selling premium treatments, packages or high-value services will be an advantage.
- Strong spoken English is essential. Knowledge of Hindi and/or Kannada is an advantage.
- Basic proficiency in Excel/Google Sheets, WhatsApp and CRM or clinic management software is required.

What Success Looks Like in This Role A successful counsellor does not simply respond to enquiries. They actively manage the clinic's sales pipeline every day. They know which leads need to be called, which clients are close to converting, which consultations need follow-up, which existing clients can be reactivated and where the revenue required to achieve the month's target will come from.

The role requires ownership, urgency, organisation and strong closing ability, along with the ability to build genuine trust with clients.

Company Description Kosmoderma Skin, Hair & Body Clinics is South India’s leading chain of dermatology clinics, founded in 2006 by internationally renowned cosmetic dermatologist Dr. Chytra V Anand. The clinics focus on both cosmetic and general dermatology, supported by international accreditations and advanced facilities.

Kosmoderma offers scientifically proven treatments using US FDA-approved technology, with products tested through extensive research and trials in the USA, Europe, and India. The organization’s vision is to provide safe, effective, and affordable procedures with an exceptional client experience while maintaining gold standards. Kosmoderma promotes a culture of helping clients become the best version of themselves through professional, ethical care.

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Sales Manager (Bengaluru)
🏢 Kosmoderma Skin u0026 Hair Clinic
📍 Bengaluru