The Role

You’ll own quality end to end, from setting the benchmark to acting on customer feedback. Today about 6–7% of products are returned for quality reasons, and your job is to bring that down. This is a business-minded quality role: you start from returns, ratings and customer impact, then fix the product, the supplier or the standard behind them.

What You’ll Do

- Set QC benchmarks and standards for every product and category

- Track quality-driven returns, ratings and complaints, and trace each to its root cause

- Drive corrective actions with suppliers (domestic and China-based) and make sure the fixes hold

- Set the QC standard for new launches and sign products off before mass production

- Run incoming, in-process and pre-shipment inspection, with the authority to hold or release

- Build supplier scorecards and run regular quality reviews

- Manage inspection agencies and testing labs, and keep certifications current (BIS,



food-contact, child-safety)

- Work with CX, Product, Design and Sourcing to turn customer feedback into fixes

- Lead and grow the quality team

What We’re Looking For

- 4–8 years in quality for physical consumer products: houseware, kitchenware, kids’ products, appliances, electronics or similar

- MBA preferred
- A track record of reducing returns, complaints or field failures, with numbers

- Hands-on with supplier audits, inspections, root-cause analysis and corrective actions

- Has set QC standards or signed off new product launches

- Business-minded and data-driven, weighing quality against cost and speed

- Has led a team or managed inspection agencies

- Comfortable with vendor travel and in office inspections

📌 Quality Lead – Product Quality & Customer Returns | Consumer Products | 4–8 Years | MBA Preferred (Bengaluru)
🏢 Valarr.io
📍 Bengaluru