Bridge Health is an integrated Medical & Digital Healthcare program designed to deliver Individualized Care Continuum proactively. This program is executed through well curated & validated clinical protocols. The services are rendered with clinical outcomes being at the core of the program.

With our in-house specialized clinical and support team along with our credentialed affiliate partners, we have put together a personalized physical and digital ecosystem for your continued wellbeing. The promise this program delivers is to make available a comprehensive & continuing Healthcare companionship that is personalized for you and your family. While the program is predicated on prevention, it is also designed to provide Healthcare help and support as and when required.

We at Bridge Health believe that proactive focus on personalised healthcare and swift curative actions to mitigate risks are of paramount importance to each one of us. Our journey is all about being your trusted Healthcare Companion for Life.

We are looking for a proactive and detail-oriented Operations Specialist to oversee, understand, streamline, and standardise billing operations across our clinics in Bangalore.

The individual will be responsible for understanding the existing billing systems, identifying operational gaps, ensuring consistency in billing practices, and training clinic employees responsible for billing. The role will involve regular interaction with clinic teams to ensure accurate billing, adherence to processes, and smooth day-to-day operations

1. Billing Process Management

- Understand the existing billing software and processes followed across all clinics.
- Study the end-to-end billing workflow, including patient registration, consultation billing, procedures, packages, discounts, refunds, and payment collections.
- Identify billing errors, discrepancies, revenue leakages,



and process gaps.
- Standardise billing practices across all Bangalore clinics.
- Ensure proper documentation and adherence to billing protocols.

1. Employee Training & Development

- Train front-office executives and billing staff on billing software and processes.
- Conduct regular training sessions for new and existing employees.
- Develop standard operating procedures (SOPs) and billing guidelines.
- Ensure employees understand different billing scenarios and can independently manage billing operations.
- Assess employee understanding and provide refresher training wherever required.

1. Audit & Compliance

- Conduct periodic billing audits across clinics.
- Identify incorrect billing, missed charges, and discrepancies.
- Ensure appropriate authorisation for discounts, refunds, and cancellations.
- Monitor daily billing reports and collection records.

1. Operations Coordination

- Coordinate with clinic managers, doctors, front-office teams, and the central operations team.
- Resolve billing-related operational issues.
- Support clinics during software upgrades and process changes.
- Prepare periodic reports on billing performance and training requirements.
- 3–5 years of experience in healthcare operations, hospital billing, or clinic administration.
- Good understanding of healthcare billing systems and processes.
- Experience in training and managing front-office or billing employees.
- Strong analytical and problem-solving skills.
- Valuable communication and interpersonal skills.
- Proficiency in MS Excel and billing software.
- Accuracy and consistency of billing across clinics.
- Reduction in billing errors and revenue leakages.
- Successful implementation of standardised billing processes.
- Effectiveness of employee training.
- Reduction in billing-related complaints.
- Timely identification and resolution of billing discrepancies.

📌 Operations Specialist (Bengaluru)
🏢 Bridge Health
📍 Bengaluru