Job highlights

- Graduate or undergraduate with excellent spoken English and experience in international BPO preferred
- Handle inbound/outbound international customer calls, resolve billing and service issues, maintain call quality and compliance, update CRM, meet performance targets
- Competitive salary with performance incentives, paid training, cab facility, medical insurance, and career growth opportunities

Greetings from the Job Factory !! We are hiring enthusiastic International Voice Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

For More Details

Call : HR Juveriya Taj @(phone hidden) (call or WhatsApp)

Call has to be made between 10am -6 PM

Roles & Responsibilities

- Handle inbound/outbound international customer calls professionally
- Understand customer queries and provide accurate solutions
- Resolve issues related to billing, accounts, services, or products
- Maintain high customer satisfaction and call quality standards




- Document call details and update customer information in CRM
- Follow process guidelines, compliance, and call scripts
- Meet daily call targets, productivity, and performance metrics
- Escalate complex issues to senior teams when required
- Maintain a positive and skilled attitude on all calls
- Adapt to different international accents and time zones

Perks & Benefits

- Competitive salary + performance incentives
- Paid training & certification
- Cab facility (as per company policy)
- Medical insurance & PF/ESI
- Career growth & internal promotions
- Professional MNC work environment

Preferred Candidate Profile

- Graduate / Undergraduate
- Excellent spoken English communication skills
- Willingness to work in rotational/night shifts
- Customer-focused mindset
- Basic computer knowledge
- Experience in international BPO is an added advantage

For More Details Call : HR Juveriya Taj @(phone hidden) (call or WhatsApp)

📌 International Voice Process - Customer Support/Immediate Joiners Only! (Bengaluru)
🏢 The Job Factory
📍 Bengaluru