Greetings from KVC CONSULTANTS LTD.

We are hiring ----- Technical Support/ Service Desk

--

LARGEST IT MNC -

Pune Hinjewadi Phase- 2

Bangalore , Electronic City

International Voice Service desk

SALARY STRUCTURE :-

Rs 4.50 LPA -- 7.00 LPA GRADUATE with 1+ Years of Experience

5 days working / Cabs available

Roles and Responsibilities ---

Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD

Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User

Microsoft , Azure , O365 , Troubleshooting Skill set needed

Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution

Routes the enquiries to Resolver Groups as appropriate

Re-routes misdirected calls

Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures





Provides status and updates on tickets to authorized users

Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction

Makes recommendations for updates to the KB database

Adherence to policies and procedures, closure of open calls after resolution.

Mandatory Language Skill: Prior SD experience and valuable English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations.

PLS CALL ANY OF THE BELOW NUMBERS-

or DM -- Service desk @ City applied with resume

Palak - 72229 09328

Monika- 78693 65175

##KVC CONSULTANTS LTD

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING

📌 Hiring For Int. Technical Support / Service Desk Specialist Role (Bengaluru)
🏢 KVC Consultants
📍 Bengaluru