Role Overview The Delivery Director is responsible for leading large-scale delivery operations across multiple accounts, ensuring excellence in execution, client satisfaction, profitability, and alignment with the organizations strategic goals. The role requires a seasoned leader with a robust background in IT services delivery, people management, and stakeholder communication.

Key Responsibilities

1. Delivery Management

- Oversee end-to-end delivery across multiple projects, ensuring adherence to scope, quality, timelines, and budget.
- Implement robust governance, delivery frameworks, and agile methodologies.
- Drive continuous improvement in delivery processes and tools.

2. Client Relationship Management

- Act as the primary escalation point for key clients.
- Build strong relationships with client executives, ensuring satisfaction and retention.
- Identify opportunities for account growth and transformation initiatives.

3. Financial & Operational Excellence

- Own P&L; for assigned accounts or business units.
- Track and report key delivery metrics (margin, utilization, quality, SLA adherence).
- Optimize resource allocation, cost structures, and operational efficiency.

4. Leadership & People Management

- Lead, mentor, and develop project delivery managers and teams.
- Foster a culture of performance, innovation, and collaboration.
- Drive talent management,



succession planning, and capability building.

5. Strategic Initiatives

- Partner with business and technology leaders to drive digital transformation and automation initiatives.
- Contribute to pre-sales, RFPs, and solutioning for new engagements.
- Align delivery practices with organizational growth and client strategy.

Key Skills & Competencies

- Proven track record of managing large delivery portfolios ($10M$20M+).
- Strong leadership, communication, and stakeholder management skills.
- Expertise in Agile / DevOps / ITIL frameworks.
- Excellent problem-solving and decision-making capabilities.
- Sound understanding of software development lifecycle (SDLC) and delivery governance.

Qualifications

- Bachelors or Masters degree in Engineering, Computer Science, or related field.
- 1525 years of IT services experience with at least 5 years in a senior delivery leadership role.
- Experience working with global clients (US / Europe) across multiple industries.
- PMP / PRINCE2 / SAFe certifications preferred.

Success Indicators

- High client satisfaction and contract renewals.
- Delivery excellence across all accounts.
- Profitability and margin improvement.
- Low attrition and high team engagement.
- Effective adoption of digital delivery tools and frameworks.

📌 Director Delivery (Bengaluru)
🏢 Bounteous
📍 Bengaluru