- Handle customer queries through phone, WhatsApp, email, Instagram, and website chat.

- Assist customers with product information, orders, payments, delivery, returns, and exchanges.

- Track customer orders and coordinate with the warehouse and logistics teams for delivery-related issues.

- Handle complaints and provide quick and appropriate resolutions.

- Manage return, replacement, refund, and cancellation requests as per company policy.

- Follow up with logistics partners on delayed, lost, damaged, or RTO shipments.

- Maintain accurate records of customer complaints, queries, returns, and resolutions.

- Escalate complex issues to the relevant internal team and ensure timely closure.

- Collect customer feedback and share recurring issues with the Brand, Product, E-commerce, and Operations teams.

- Maintain a skilled and consistent brand tone of voice in all customer interactions.

- Identify common customer issues and suggest improvements to products, website, packaging, and customer experience.

Pay: ₹9,800.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Executive (Bengaluru)
🏢 Ui Neill Brands
📍 Bengaluru