– CRM Executive

1–2 Years Experience

Full time

Department: Customer Relationship Management (CRM)

Location: Bangalore(Hennur)

Industry: Real Estate / Construction

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, handle client queries, coordinate with internal departments, and ensure a smooth customer experience throughout the sales and post-sales journey.

Key Responsibilities

- Handle customer queries through calls, emails, and WhatsApp.
- Maintain customer databases and update customer information in the CRM software.
- Coordinate with the Sales, Projects, Accounts, and Technical teams to resolve customer concerns.
- Follow up with customers regarding bookings, payments, documentation, and agreements.
- Provide regular updates to customers on project progress and possession timelines.




- Handle customer complaints and ensure timely resolution.
- Maintain records of customer interactions, feedback, and complaints.
- Coordinate for customer site visits, meetings, and handover formalities.
- Prepare daily, weekly, and monthly CRM reports.
- Ensure customer satisfaction and maintain good relationships with clients.

Required Skills & Qualifications

- Any Graduate (B.Com, BBA, BA or equivalent).
- 1–2 years of experience in CRM / Customer Support / Real Estate.
- Good verbal and written communication skills.
- Proficiency in MS Excel, Word, and CRM software.
- Strong follow-up and coordination skills.
- Ability to handle customer queries professionally.
- Good interpersonal and problem-solving skills.

📌 CRM Executive (Bengaluru)
🏢 VDB Infra and Realty Private
📍 Bengaluru