Customer Engagement &

- Feedback: Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage. Ensure team delivers feedback, insights, success stories and strategic/technical input from customers with Engineering teams, Product Offerings teams and/or internal communities.

Strategic Leadership: Lead your team in driving the end-to-end Copilot &

- AI journey for customers across Chat, M365 Copilot, Copilot Studio, D365 and Power Platform. Deliver cloud-based endpoint management and virtualization solutions. Ensure the health and growth of the D365 &
- Power Platform customer base.

Team Development: Drive skill development and training through programs like Tech Boost, Tech Excel, and Tech Connect for technical skills. Drive business value and BDM engagement skilling, coaching your team on how articulate the business value impact of transforming with AI. Foster a culture of continuous learning and development within your team that includes sharing experiences/learnings with the broader CSA community.

Resolve blockers with urgency: Drive team to anticipate, identify, escalate and mitigate blockers to accelerate solution deployment and usage.

Operational Excellence: Focus on operational excellence by aligning technical & business value paths to metrics, ensuring accurate milestone creation and implementing rigorous execution to drive usage excellence across the portfolio. Unified &

- VAS growth:



Ensure team delivers with excellence to give customers outstanding Unified experience that helps realize the value they invest in. Coach the team to use all available engagement opportunities to create VAS or Unified opportunities that the STU will drive, leading to Unified VAS growth. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8 years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting or equivalent experience AND 3 years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12 years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8 years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience 6 years experience working in a customer-facing role (e.g., internal and/or external)

📌 Cloud Solutions Architect Manager - Global Accounts (Bengaluru)
🏢 Microsoft
📍 Bengaluru