Job highlights

- 6+ years leading customer support teams with advanced analytical skills and business integration expertise

- Lead and mentor support team, manage operations and resources, track KPIs, handle customer satisfaction, and drive continuous improvement

Job Summary The CAO IP Expert will play a vital role, leading a team and driving operational excellence. This position requires a professional with extensive experience in customer support and a proven track record of successful team leadership. The ideal candidate will possess advanced analytical skills, a deep understanding of business integration, and the ability to work effectively in a mixed environment.

Responsibilities

- Lead and mentor a customer support team, providing professional advice and guidance.

- Manage day-to-day operational performance and ensure efficient resource allocation.

- Identify and track team skills, ensuring readiness through appropriate training.

- Ensure adherence to Care processes and track team KPIs for continuous improvement.

- Handle customer satisfaction issues and external/internal feedback effectively.

- Monitor quality performance and implement corrective actions to maintain high service standards.





- Support Care customer interfaces by providing necessary competencies and tools.

- Facilitate career development and promote knowledge sharing within the team.

- Manage communications with Care partners for change management and continuous improvements.

- Stay updated on company strategy and communicate it effectively to the team.

Qualifications

- Extensive experience (6+ years) in leading customer support teams is mandatory.

- Advanced analytical skills to solve complex problems and offer current perspectives.

- In-depth business knowledge and understanding of integrated business areas.

- Excellent leadership and mentoring abilities to guide and develop team members.

- Strong communication skills for effective collaboration and strategy alignment.

- Ability to work in a mixed environment and adapt to changing business needs.

- Proficiency in relevant tools and quality systems for customer support.

- Experience in managing day-to-day staff management issues, including resource management.

- A proactive approach to career development and continuous improvement.

- A strong work ethic and a commitment to delivering high-quality customer service.

📌 CAO IP Expert (Bengaluru)
🏢 NOKIA
📍 Bengaluru