Job highlights

- 3-4 years in customer service with banking/insurance experience preferred; strong analytical and project management skills

- Oversee and review service delivery and implementation projects

Job Summary

This position is open with Bajaj Finance ltd.

Culture Anchor: Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with organization's policies. Act with Integrity.

Responsibilities

- Oversee and review service delivery providing management an oversight of implementation projects including project assignments.

Required Qualifications and Experience

- Around 3-4 years (for E03/E04) of progressive experience in customer service.

- Experience in banking/Insurance/non-banking industry would be preferred.





- Ability to identify key data sources and utilize data-driven insights to improve business decisions.

- Exceptional analytical, quantitative, project/process management, problem-solving, interpersonal, and leadership skills.

- Proficiency in analyzing qualitative data and paying strong attention to details.

- Ability to communicate well with all levels of management / diverse set of stakeholders / colleagues in a multicultural, multinational environment.

- Ability to prioritize and balance the needs of multiple stakeholders.

- Being creative and provide creative solutions to business problems, not be limited by existing methods and procedures.

- Strong initiative and ability to work collaboratively (in a team environment) as well as independently.

- Open and flexible to any shift in line with the business needs and stakeholder requirements.

📌 Assistant Manager - Operations and Service (Bengaluru)
🏢 Bajaj Finance
📍 Bengaluru