What You'll Do and How You'll Succeed

Application Management

- Oversee Business‑As‑Usual (BAU) activities, ensuring stability and efficiency of vendor package applications.
- Provide on‑call and onsite support during after‑hours, weekends, and public holidays.

Issue Resolution

- Collaborate with users and vendors to promptly address and resolve application issues.
- Ensure minimal disruption to operations by identifying and mitigating root causes.

Cross‑Functional Collaboration

- Work with diverse teams across Singapore, Head Office, and Branches to coordinate system activities.
- Foster a culture of continuous improvement through proactive issue resolution.

Requirements Gathering & Development

- Engage with business users to collect requirements.
- Facilitate development, testing, and implementation of system enhancements.
- Document technical designs, specifications, and processes.

Proactive Improvement

- Identify opportunities for system optimisation and documentation enhancements.
- Drive initiatives that improve operational efficiency and add business value.





We'd Love to Hear From You If...

Experience

- You have 8 years of experience in application support or business analysis within banking or financial services.
- You have worked with medium to complex regional channel systems.

Technical Expertise

- You have experience with Tungsten FraudOne Signature Verification System (SignBase & SignCheck).
- You are proficient in VB, .NET, Microsoft SQL Server, Windows, and API integration.
- You are familiar with IBM MQ and database management systems like MSSQL.
- You understand all phases of IT system development and implementation life cycle, including Agile methodology.

Ways of Working

- You demonstrate strong analytical and problem‑solving skills with patience and persistence.
- You communicate effectively with diverse stakeholders.
- You are self‑motivated, independent, and a robust team player.
- You balance operational stability with proactive system improvements.

📌 Application Support/Technical Systems Analyst (Nostro & Signature Verification Systems) (Bengaluru)
🏢 Thakral One Pte
📍 Bengaluru