Job Title: AI Enabled Voice and Chat Services SVS Product Owner

- Own and drive the product vision, roadmap, and delivery outcomes for the AI Enabled Voice & Chat Services Sub Value Stream (SVS). The role focuses on delivering shared AI services for customer/colleague journeys, operating AI data foundations, providing agent assist capabilities, building reusable components and guardrails, and enabling consistent API consumption across voice/chat platforms.
- You’ll act as the primary liaison between business stakeholders and engineering teams, translating complex needs into an actionable backlog and measurable outcomes, while maximizing value delivered through iterative execution.

In this role, you will:

Principal Accountabilities

Product Strategy & Vision

- Collaborate with senior leadership and stakeholders to define and refine the product vision, long-term roadmap, and overall product strategy for AI-enabled voice and chat services.
- Translate business goals, platform needs, and user insights into concrete product features and user outcomes, aligned to SVS objectives (shared services, foundations, reuse, guardrails, API consistency).

Backlog Ownership & Prioritization

- Own and continuously refine a transparent product backlog with well-defined epics, user stories, and acceptance criteria (functional and non-functional).
- Prioritize deliverables based on business value/ROI, risk, dependencies, and constraints across multiple journeys and platforms.
- teward all aspects of the product including features, non-functional behavior, quality, and technical debt, ensuring sustainable delivery.

Cross-Functional Leadership & Delivery

- Lead and align cross-functional agile teams (e.g., Scrum/Kanban/SAFe) on sprint goals, iteration content, and delivery commitments.
- Act as the SME and primary liaison between business and engineering, bridging technical feasibility with user-centric outcomes.
- Coordinate delivery and defect resolution across teams/locations,



proactively managing dependencies and trade-offs in a complex stakeholder landscape.

Analytics & Continuous Improvement

- Define and track KPIs to measure success, adoption, and performance of releases (e.g., agent assist effectiveness, reuse/adoption of components, API consumption consistency, platform reliability).
- Monitor product performance and user feedback to drive data-driven continuous improvement.

Working Practices, Community & Mentorship

- Promote a strong product mindset and contribute to building/maintaining a clear product catalogue of SVS offerings (shared AI services, foundations, reusable components).
- Advance agile and product maturity by championing best practices, improving ways of working, and supporting iterative delivery.
- Coach/mentor junior Product Owners and peers; contribute to the wider Product Owner community through knowledge sharing and standards.

Hands-on Product Expertise & Global Collaboration

- Maintain deep, hands-on understanding of the SVS products/services to ensure high-quality requirement definition and delivery alignment.
- Build strong relationships with senior stakeholders across countries, time zones, and cultures, enabling effective global collaboration.

To be successful you will:

Experience

- Typically 5–8+ years in product ownership, agile/scrum software development, or digital transformation roles.
- (Where applicable for seniority) 10–15 years in product management within technology environments (software/platform/infrastructure), with strong technical credibility.

Delivery & Ways of Working

- Robust experience working in Agile environments (Scrum, Kanban, XP and/or enterprise frameworks such as SAFe).




- Familiarity with ITIL practices is beneficial, particularly in platform/service-oriented delivery.

Product & Analysis Skills

- Strong requirements gathering and analysis skills; able to translate business processes into explicit technical requirements.
- Ability to define success criteria, interpret data insights, and prioritise using ROI/value-based frameworks.
- Proven capability to manage complex backlogs, dependencies, and trade-offs across multiple stakeholder groups.

Leadership & Stakeholder Management

- Excellent written and verbal communication; strong facilitation, negotiation, and influencing skills.
- Demonstrated ownership and accountability in complex, cross-functional environments; comfortable engaging senior stakeholders across diverse cultures and geographies.

Practical Approach

- Hands-on mindset to ensure solutions are delivered effectively, with attention to quality, non-functional requirements, and technical debt.

Hsbc.Com/Careers You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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Issued By HSBC Electronic Data Processing (India) Private LTD

📌 AI Enabled Voice and Chat Services SVS Product Owner (Bengaluru)
🏢 HSBC
📍 Bengaluru