Job Description: Customer Support Specialist – E-Commerce Dry Fruits Brand

A Customer Support Specialist in a Dry Fruits Company is responsible for handling customer inquiries, processing orders, resolving complaints, and ensuring customer satisfaction.

Key Job Responsibilities

- Customer Handling: Communicate with customers through phone calls, WhatsApp, email, and chat.
- Order Management: Take customer orders for dry fruits such as almonds, cashews, raisins, pistachios, walnuts, and dates.
- Product Information: Explain product quality, pricing, packaging, availability, and offers.
- Complaint Handling: Resolve customer complaints related to damaged products, delayed delivery, wrong orders, or quality issues.
- Order Tracking: Provide updates about order status, dispatch, and delivery.
- Sales Support: Suggest suitable products, inform customers about discounts, and encourage repeat purchases.
- Payment Support: Assist customers with payment confirmation, refunds, and billing-related queries.
- Customer Records: Maintain customer details, order history, and feedback.
- Coordination: Coordinate with the sales, warehouse, and delivery teams to ensure smooth order processing.




- Customer Satisfaction: Build valuable relationships with customers and provide professional service.

Required Skills

- Good communication skills.
- Basic computer knowledge (MS Excel, Word).
- Knowledge of WhatsApp and email handling.
- Problem-solving and complaint-handling skills.
- Basic knowledge of dry fruits and food products.
- Patience and a customer-friendly attitude.
- Ability to manage multiple customer inquiries.

Qualifications

- Experienced candidates can apply.
- Hindi and basic English communication skills.
- Experience in customer service, telecalling, or sales.

Short Description for Job Posting

Job Title: Customer Support Specialist – E-Commerce Dry Fruits Brand

Job Role: Handle customer inquiries, manage orders, provide product information, resolve complaints, track deliveries, and maintain customer relationships. The candidate should have good communication skills, basic computer knowledge, and a customer-focused attitude.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: Remote

📌 Customer Support Specialist (India)
🏢 Pika Eatable Private
📍 India