Premium Home Care & Geriatric Support Services
Location: Bengaluru
Employment Type: Full-time

Experience: Minimum 10 years of overall experience, including at least 5 years of relevant experience in home care operations, home healthcare, elderly care, geriatric home care operations, senior care home operations, home-care service delivery.

Please note: People with sole experience in Hospital Administration are not the right profiles and are advised to refrain from applying.

About the Role

We are looking for an experienced and energetic Business Manager to create, develop, support, lead and manage our up-coming Premium Home Care & Geriatric Support Services vertical in Bengaluru.

The vertical will provide customised home-based care and support services for senior citizens and super-senior citizens, through a professionally managed network of registered nurses, geriatric care professionals, physiotherapists, occupational therapists, dietitians, podiatrists, speech and language therapists, senior carers and care assistants.

The Business Manager will be responsible for establishing and managing day-to-day operations, coordinating the professional workforce, developing client relationships, ensuring service quality and driving business growth.

The role requires a combination of business management, healthcare operations, administration, workforce coordination and client relationship management capabilities.

Key Responsibilities

1. Business Operations & Management

- Lead the overall operations and administration of the Home Care & Geriatric Services vertical.
- Establish operational processes, service delivery standards, workflows and internal controls.
- Manage day-to-day business activities and ensure smooth coordination across all functions.
- Develop and implement operational plans, budgets and performance targets.
- Monitor business performance, service utilisation, operational costs and profitability.
- Identify opportunities to improve operational efficiency and service delivery.

2. Client Management & Business Development

- Develop relationships with prospective clients, families, hospitals, doctors, senior living communities and other referral partners.
- Understand individual client requirements and coordinate assessments for customised care plans.
- Coordinate the preparation of service proposals, quotations and commercial arrangements.
- Ensure effective client onboarding, service initiation and ongoing relationship management.
- Handle client escalations, feedback and service-related concerns.
- Identify opportunities to expand the service portfolio and grow the business.

3. Workforce Management & Coordination

- Develop and maintain a verified pool of qualified and experienced healthcare and care-support professionals.
- Coordinate the sourcing, onboarding, credential verification and engagement of nurses, therapists, dietitians, podiatrists, speech and language therapists, senior carers and care assistants.
- Maintain professional profiles, skill records,



availability schedules and deployment status.
- Manage shift planning, workforce allocation, attendance and replacements.
- Ensure timely deployment of suitable professionals based on individual client requirements.
- Coordinate workforce training, orientation, performance reviews and retention initiatives.
- Maintain adequate workforce availability to support emergency replacements and changing client requirements.

4. Service Delivery & Quality Management

- Ensure that services are delivered in accordance with approved care plans and agreed service commitments.
- Coordinate with the Clinical Lead and relevant healthcare professionals on care delivery and quality matters.
- Monitor service continuity, professional conduct, client satisfaction and adherence to established protocols.
- Establish mechanisms for regular client feedback and service quality reviews.
- Coordinate incident reporting, escalation and corrective actions.
- Ensure appropriate documentation and reporting of service delivery activities.

5. Administration & Coordination

- Manage administrative activities, documentation, contracts, records and operational reporting.
- Coordinate with finance, HR, recruitment, technology and other support functions.
- Oversee billing coordination, payment follow-ups, vendor management and expense monitoring.
- Develop and maintain operational SOPs, policies and reporting mechanisms.
- Ensure appropriate records are maintained for clients and deployed professionals.
- Support statutory, regulatory and compliance-related requirements in coordination with the relevant specialists.

6. Digital Platform & Technology Coordination

- Coordinate the implementation and effective utilisation of a digital platform for professional enrolment, availability management, scheduling and deployment.
- Ensure accurate maintenance of workforce and client information.
- Explore technology-enabled solutions for remote monitoring, operational visibility and service coordination.
- Coordinate the evaluation and implementation of AI-assisted monitoring solutions, in consultation with the Clinical Lead and technology partners.
- Promote effective use of digital tools to improve productivity, service quality and operational efficiency.

7. Team Leadership & Performance Management

- Lead and manage the administrative and operations team.
- Establish individual responsibilities, performance indicators and reporting structures.
- Monitor team performance and ensure accountability.
- Build a collaborative and service-oriented work culture.
- Report operational performance, business progress, risks and improvement opportunities to senior management.





Required Qualifications & Experience

- Bachelor's degree in Business Administration, Healthcare Management, Hospital Administration, Nursing Administration or a related discipline.
- Postgraduate qualification in Business Administration, Healthcare Management or Hospital Administration will be an advantage.
- Minimum 10 years of overall professional experience.
- At least 5 years of relevant experience in healthcare operations, hospital administration, home healthcare, elder care, healthcare service delivery or a related field.
- Demonstrated experience in managing teams, service delivery, administration and operational coordination.
- Experience in workforce scheduling, resource allocation and client relationship management.
- Experience in developing operational processes, SOPs and performance-monitoring systems.

Desired Skills & Competencies

- Strong business and operational management capabilities.
- Excellent administration, planning and coordination skills.
- Strong interpersonal, communication and client relationship management abilities.
- Ability to manage multiple service engagements and competing priorities.
- Good understanding of healthcare service delivery and the requirements of elderly care.
- Strong problem-solving, decision-making and escalation-management capabilities.
- Commercial awareness and ability to manage budgets and operational performance.
- Proficiency in MS Office, digital platforms and business management applications.
- Ability to work in a dynamic, service-oriented and growing business environment.

Preferred Candidate Profile

- Experience in home healthcare, geriatric care, hospital operations, healthcare staffing or managed healthcare services.
- Exposure to coordinating multidisciplinary healthcare professionals.
- Understanding of patient-centric care models and service quality standards.
- Experience in launching, establishing or scaling a recent business vertical or service operation.
- A proactive, hands-on professional with an entrepreneurial mindset and a strong sense of ownership.

Key Performance Indicators

The Business Manager will be evaluated on:

- Business development and revenue growth.
- Client acquisition, retention and satisfaction.
- Workforce availability, utilisation and deployment efficiency.
- Service continuity and fulfilment of client commitments.
- Operational cost management and profitability.
- Service quality, compliance and incident management.
- Team productivity and operational efficiency.
- Successful implementation and utilisation of digital systems.

What We Offer

An opportunity to lead and establish a premium home-care and geriatric support services vertical, build a multidisciplinary professional workforce, introduce technology-enabled care solutions and contribute to the development of a structured and scalable healthcare service model.

Pay: ₹90,000.00 - ₹150,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Work Location: In person

📌 Business Manager (Home Care Services) (Bengaluru)
🏢 twilight grey private
📍 Bengaluru