14 Nov
|
HCLTech
|
Bengaluru
Job Summary
Job Description – Functional Support L2 – Banking Domain
Role Overview
We are hiring a Functional Support (L2) Analyst to support critical banking applications by providing business-facing support, functional issue resolution, and process continuity.
The role focuses on understanding banking workflows, transactions, and data flows, ensuring minimal business disruption.
Key Responsibilities
1. Functional Support & Incident Handling
- Provide L2 functional support for banking applications
- Analyze and resolve functional/business issues impacting transactions and operations
- Ensure timely incident resolution within SLAs
- Escalate to L3/technology teams where required
2. Business Flow Analysis
- Understand end-to-end banking processes and workflows:
- - Payments / SWIFT / settlements
- Loans / Lending platforms
- Trade Finance / Reconciliation
- Core banking transactions
- Identify data inconsistencies, transaction failures, and process breaks
3. Stakeholder & User Support
- Act as primary interface between business users and IT teams
- Handle user queries related to functional behavior, transaction status, and reports
- Provide workarounds and business-level explanations
4. Incident, Problem & Change Management
- Manage tickets using ITIL processes (Incident, Problem, Change)
- Perform functional RCA (root cause analysis) for recurring issues
- Support change validation and release impact assessment
5. Data Validation & Reconciliation
- Validate transaction data, reports, and financial reconciliations
- Liaise with upstream/downstream systems for data corrections
- Support daily checks, batch validation, and reporting accuracy
6. Process Improvement & Documentation
- Maintain SOPs, knowledge base, and support runbooks
- Identify repetitive issues and suggest automation/improvements
- Track metrics (incident trends, recurring issues)
Required Skills
Domain Expertise (Mandatory)
- Strong experience in Banking / Financial Services domain
- Exposure to one or more:
- - Payments (SWIFT, SEPA, ISO20022)
- Loan/Lending systems (Loan IQ, etc.)
- Trade Finance / Settlements
- Core Banking (Temenos, Flexcube, Finacle)
Functional Skills
- Strong ability to:
- - Understand business processes and workflows
- Analyze functional defects and data issues
- Validate business scenarios and outputs
Technical Awareness (Basic/Intermediate)
- Working knowledge of:
- - SQL (data validation, queries)
- Batch processes and file-based integrations
- APIs and system interactions
- Familiarity with:
- - Ticketing tools (ServiceNow, Jira)
- Monitoring tools (Splunk, Dynatrace)
Experience & Qualification
- 3–8 years of experience in L2/Application/Functional Support
- Prior experience in Banking / Financial systems is mandatory
- Degree in Engineering / Commerce / Finance / IT
Behavioral Competencies
- Strong analytical and problem-solving ability
- Excellent communication with business users and stakeholders
- Ability to work under pressure in production environments
- Flexible for shift/on-call support if required
Key Responsibilities
Job Description – Functional Support L2 – Banking Domain
Role Overview
We are hiring a Functional Support (L2) Analyst to support critical banking applications by providing business-facing support, functional issue resolution, and process continuity.
The role focuses on understanding banking workflows, transactions, and data flows, ensuring minimal business disruption.
Key Responsibilities
1. Functional Support & Incident Handling
- Provide L2 functional support for banking applications
- Analyze and resolve functional/business issues impacting transactions and operations
- Ensure timely incident resolution within SLAs
- Escalate to L3/technology teams where required
2. Business Flow Analysis
- Understand end-to-end banking processes and workflows:
- - Payments / SWIFT / settlements
- Loans / Lending platforms
- Trade Finance / Reconciliation
- Core banking transactions
- Identify data inconsistencies, transaction failures, and process breaks
3. Stakeholder & User Support
- Act as primary interface between business users and IT teams
- Handle user queries related to functional behavior, transaction status, and reports
- Provide workarounds and business-level explanations
4. Incident, Problem & Change Management
- Manage tickets using ITIL processes (Incident, Problem, Change)
- Perform functional RCA (root cause analysis) for recurring issues
- Support change validation and release impact assessment
5. Data Validation & Reconciliation
- Validate transaction data, reports, and financial reconciliations
- Liaise with upstream/downstream systems for data corrections
- Support daily checks, batch validation, and reporting accuracy
6. Process Improvement & Documentation
- Maintain SOPs, knowledge base, and support runbooks
- Identify repetitive issues and suggest automation/improvements
- Track metrics (incident trends, recurring issues)
Required Skills
Domain Expertise (Mandatory)
- Strong experience in Banking / Financial Services domain
- Exposure to one or more:
- - Payments (SWIFT, SEPA, ISO20022)
- Loan/Lending systems (Loan IQ, etc.)
- Trade Finance / Settlements
- Core Banking (Temenos, Flexcube, Finacle)
Functional Skills
- Strong ability to:
- - Understand business processes and workflows
- Analyze functional defects and data issues
- Validate business scenarios and outputs
Technical Awareness (Basic/Intermediate)
- Working knowledge of:
- - SQL (data validation, queries)
- Batch processes and file-based integrations
- APIs and system interactions
- Familiarity with:
- - Ticketing tools (ServiceNow, Jira)
- Monitoring tools (Splunk, Dynatrace)
Experience & Qualification
- 3–8 years of experience in L2/Application/Functional Support
- Prior experience in Banking / Financial systems is mandatory
- Degree in Engineering / Commerce / Finance / IT
Behavioral Competencies
- Solid analytical and problem-solving ability
- Excellent communication with business users and stakeholders
- Ability to work under pressure in production environments
- Flexible for shift/on-call support if required
Skill Requirements
Job Description – Functional Support L2 – Banking Domain
Role Overview
We are hiring a Functional Support (L2) Analyst to support critical banking applications by providing business-facing support, functional issue resolution, and process continuity.
The role focuses on understanding banking workflows, transactions, and data flows, ensuring minimal business disruption.
Key Responsibilities
1. Functional Support & Incident Handling
- Provide L2 functional support for banking applications
- Analyze and resolve functional/business issues impacting transactions and operations
- Ensure timely incident resolution within SLAs
- Escalate to L3/technology teams where required
2. Business Flow Analysis
- Understand end-to-end banking processes and workflows:
- - Payments / SWIFT / settlements
- Loans / Lending platforms
- Trade Finance / Reconciliation
- Core banking transactions
- Identify data inconsistencies, transaction failures, and process breaks
3. Stakeholder & User Support
- Act as primary interface between business users and IT teams
- Handle user queries related to functional behavior, transaction status, and reports
- Provide workarounds and business-level explanations
4. Incident, Problem & Change Management
- Manage tickets using ITIL processes (Incident, Problem, Change)
- Perform functional RCA (root cause analysis) for recurring issues
- Support change validation and release impact assessment
5. Data Validation & Reconciliation
- Validate transaction data, reports, and financial reconciliations
- Liaise with upstream/downstream systems for data corrections
- Support daily checks, batch validation, and reporting accuracy
6. Process Improvement & Documentation
- Maintain SOPs, knowledge base, and support runbooks
- Identify repetitive issues and suggest automation/improvements
- Track metrics (incident trends, recurring issues)
Required Skills
Domain Expertise (Mandatory)
- Strong experience in Banking / Financial Services domain
- Exposure to one or more:
- - Payments (SWIFT, SEPA, ISO20022)
- Loan/Lending systems (Loan IQ, etc.)
- Trade Finance / Settlements
- Core Banking (Temenos, Flexcube, Finacle)
Functional Skills
- Strong ability to:
- - Understand business processes and workflows
- Analyze functional defects and data issues
- Validate business scenarios and outputs
Technical Awareness (Basic/Intermediate)
- Working knowledge of:
- - SQL (data validation, queries)
- Batch processes and file-based integrations
- APIs and system interactions
- Familiarity with:
- - Ticketing tools (ServiceNow, Jira)
- Monitoring tools (Splunk, Dynatrace)
Experience & Qualification
- 3–8 years of experience in L2/Application/Functional Support
- Prior experience in Banking / Financial systems is mandatory
- Degree in Engineering / Commerce / Finance / IT
Behavioral Competencies
- Strong analytical and problem-solving ability
- Excellent communication with business users and stakeholders
- Ability to work under pressure in production environments
- Flexible for shift/on-call support if required
Must Have Skill
Banking,Cross Functional Support
Good to Have Skill
Other Requirements
Job Description – Functional Support L2 – Banking Domain
Role Overview
We are hiring a Functional Support (L2) Analyst to support critical banking applications by providing business-facing support, functional issue resolution, and process continuity.
The role focuses on understanding banking workflows, transactions, and data flows, ensuring minimal business disruption.
Key Responsibilities
1. Functional Support & Incident Handling
- Provide L2 functional support for banking applications
- Analyze and resolve functional/business issues impacting transactions and operations
- Ensure timely incident resolution within SLAs
- Escalate to L3/technology teams where required
2. Business Flow Analysis
- Understand end-to-end banking processes and workflows:
- - Payments / SWIFT / settlements
- Loans / Lending platforms
- Trade Finance / Reconciliation
- Core banking transactions
- Identify data inconsistencies, transaction failures, and process breaks
3. Stakeholder & User Support
- Act as primary interface between business users and IT teams
- Handle user queries related to functional behavior, transaction status, and reports
- Provide workarounds and business-level explanations
4. Incident, Problem & Change Management
- Manage tickets using ITIL processes (Incident, Problem, Change)
- Perform functional RCA (root cause analysis) for recurring issues
- Support change validation and release impact assessment
5. Data Validation & Reconciliation
- Validate transaction data, reports, and financial reconciliations
- Liaise with upstream/downstream systems for data corrections
- Support daily checks, batch validation, and reporting accuracy
6. Process Improvement & Documentation
- Maintain SOPs, knowledge base, and support runbooks
- Identify repetitive issues and suggest automation/improvements
- Track metrics (incident trends, recurring issues)
Required Skills
Domain Expertise (Mandatory)
- Strong experience in Banking / Financial Services domain
- Exposure to one or more:
- - Payments (SWIFT, SEPA, ISO20022)
- Loan/Lending systems (Loan IQ, etc.)
- Trade Finance / Settlements
- Core Banking (Temenos, Flexcube, Finacle)
Functional Skills
- Strong ability to:
- - Understand business processes and workflows
- Analyze functional defects and data issues
- Validate business scenarios and outputs
Technical Awareness (Basic/Intermediate)
- Working knowledge of:
- - SQL (data validation, queries)
- Batch processes and file-based integrations
- APIs and system interactions
- Familiarity with:
- - Ticketing tools (ServiceNow, Jira)
- Monitoring tools (Splunk, Dynatrace)
Experience & Qualification
- 3–8 years of experience in L2/Application/Functional Support
- Prior experience in Banking / Financial systems is mandatory
- Degree in Engineering / Commerce / Finance / IT
Behavioral Competencies
- Strong analytical and problem-solving ability
- Excellent communication with business users and stakeholders
- Ability to work under pressure in production environments
- Flexible for shift/on-call support if required
📌 Lead Consultant(Product/Domain) (Bengaluru)
🏢 HCLTech
📍 Bengaluru